Jetstar, part of the Qantas Group, is hiring a Customer Advocacy Specialist for a 12-month fixed-term role at Melbourne Head Office.
You will lead escalated cases, balancing customer outcomes with cost and risk while working across teams to achieve timely resolutions.
You will engage customers by phone and written communication, leveraging insights to improve experiences and support corporate communications when needed.
A solid background in customer care is essential.
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