Job Description We're looking for a hands-on Customer Service Product Specialist to join our small, high-performing team.
This is a varied role where no two days are the same.
You'll be the first point of contact for customers, providing product advice, processing orders, handling enquiries, and supporting day-to-day operations across the business.
As a key member of our team, you will: Respond to customer enquiries via phone and email Provide product recommendations and technical guidance Process customer orders accurately and efficiently Build strong relationships with customers and suppliers Assist with warranty enquiries and claims Support inventory and stock management activities Help with warehouse operations and goods movement when required Collaborate with the wider team to deliver outstanding customer service This is a genuine all-hands-on-deck environment where everyone contributes to the success of the business.
Qualifications About You You don't need to be a mechanic, but you will have: Previous customer service experience, preferably within automotive, transport, industrial, or parts-related industries A genuine interest in vehicles, mechanical products,
or automotive performance Strong communication skills and confidence speaking with customers over the phone Excellent attention to detail and organisational skills The ability to learn technical product information quickly A positive, team-first attitude Sound computer skills, including Microsoft Office Highly Regarded Automotive parts interpreting experience Suspension, truck, heavy vehicle, or aftermarket product knowledge Warehouse or inventory experience Experience with warranty administration Additional Information Why Join Us?
Be part of Australia's leading automotive aftermarket group Work with premium brands including KONI Join a supportive team of four where your contribution is valued Diverse role with opportunities to learn and develop technical product expertise Stable, growing business with long-term career opportunities If you're a customer-focused professional with an interest in the automotive industry and enjoy working in a diverse, hands-on environment, we'd love to hear from you.