TELUS Health is empowering every person to live their healthiest life.
Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
A great opportunity to join TELUS Health's Incident Management team and make a difference!
Incident Management Coordinator Multiple Positions Available (Full-Time and Part-Time) Melbourne or Sydney
About Us:
TELUS Health is empowering every person to live their healthiest life.
Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
About the role:
We are seeking an Incident Management Coordinator to join our dynamic team and play a pivotal role in delivering best-practice clinical services to our clients.
Reporting to the Operations Supervisor - IM, this frontline position requires strong communication, strategic thinking, and negotiation skills to manage and coordinate incident management requests.
You will be responsible for intake, scoping, and resourcing, ensuring that our services are delivered efficiently and meet the highest standards.
The day to day:
Coordinate the intake, assessment, and resource allocation for Incident Management services.
Scope acute-care environments, crisis situations, and complex disaster events.
Strategically and cost-effectively allocate clinical providers to incident management requests.
Oversee all administrative functions related to service delivery.




Gather sensitive customer information, ensuring clarity and accuracy to provide optimal support.
Assess the urgency of requests and assign qualified providers to deliver timely intervention.
Manage competing priorities and urgent requests, maintaining a high level of attention to detail and accuracy.
Demonstrate sensitivity, professionalism, and empathy while working in high-pressure crisis situations.
Direct internal stakeholders with service-related queries and issues to ensure smooth service delivery.
About you:
Proactive and resourceful with strong organizational skills.
Ability to work in a fast-paced environment and manage competing priorities.
Experience in incident management or crisis coordination.
Exceptional communication skills, both written and verbal.
Solid strategic thinking and negotiation abilities.
Empathetic and professional when handling sensitive and high-pressure situations.
Detail-oriented with a focus on delivering quality service in a timely manner.
For you:
Access to our internal Employee Assistance Program
Access to our wellbeing program initiatives
A fun, dynamic, positive team environment
A bit about us:
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do valuable.
We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity.




We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Being part of the team at TELUS Health is more than a job; it's a career-defining experience.
It allows you to do innovative and meaningful work with talented and collaborative teams.
It's an opportunity to improve businesses and lives by building healthier, happier workplaces.
And it's a chance to build genuine, long-term relationships along the way.
A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions.
Our collaborative culture means your ideas will be heard and your hard work will be rewarded.
You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.
Talented people who care Coming to work each day is an opportunity.
It's a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.
Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.
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📌 Incident Management Coordinator (Melbourne)
🏢 Telus
📍 Melbourne