Support Services - Operations | Melbourne
About us
We are a modern Australian law firm with a leading reputation.We focus on exceptional service, operational excellence and beingat the forefront of employee experience.
We work closely withAustralian and international businesses, organisations andgovernments.
About the role
As a Business Services Attendant, you will work closely with theBusiness Services Manager to support key areas of the business andprovide all-round assistance.
This hybrid role encompassesfacilities, reception, and mailroom responsibilities, with keyduties including:
Reception
Provide reception desk coverage as required.
Manage meeting room bookings through the room bookingsystem.
Answer incoming calls while providing receptioncoverage.
Records andSafe Custody
Assistwith the retrieval of documents in safe storage
Archiving documentsand arranging safe custody of documents
Answering internalqueries regarding records and documents in safecustody
Mailroom
Perform basic mailroom duties and provide coverage asrequired.
Carry out the daily mail run to the Post Office
Distribute paper supplies and stationery throughout theoffice.
Facilities
Ensure all meeting rooms are clean and prepared formeetings as required
Assist with the setup of boardroom functions in conjunctionwith the Catering team
Perform Facilities requests including basic officemaintenance, chaperoning service contractors in the tenancy,assisting with office moves and on-boarding/off-boarding staffmembers
Assisting with any additional administrative duties asnecessary.




This role is based on a 7.5-hour working day within our standardbusiness hours of 8.00am – 5.30pm.
Start and finish times will varyin line with team and business needs.
About you
You are a team player with a professional and courteousapproach, combined with a strong client service focus.
You haveexcellent communication skills, are adaptable, and are keen tolearn across different areas of the business.
As a quick learnerwho demonstrates initiative, you work efficiently in a fast-pacedenvironment where priorities can shift and urgent matters arise.Flexible and able to multitask, you remain calm under pressure andeffectively manage competing demands.
Ideally you will:
At least one year's experience in a corporate officeenvironment or customer service role
(Experience in the field of Facilities or Events would beadvantageous)
Maintains confidentiality and demonstrates discretion
Strong attention to detail, with a good sense ofprioritisation in completing tasks
Proactive, hands-on approach
Physically capable of performing the facilities-relatedhands-on duties required in the role
Competent in Microsoft Office Suite, particularly Outlook,Word and Excel




Maddocks is simply a great place to do outstanding work.
We foster aculture of collaboration, learning and engagement where you willexperience:
A diverse and inclusive workplace:
We have beennamed an employer of Choice for Gender Equality by the WorkforceGender Equality Agency (WGEA) every year since **** along withbeing named a Silver Employer at the Australian Workplace EqualityIndex's **** LGBTQ Inclusion Awards.
We promote diversityinternally through our Maddocks Gender Equality Network, MaddocksCALD, Maddocks Disability Inclusion and Maddocks Pride groups.
Career Development:
Learn and develop throughstructured learning and development programs at each stage of yourcareer and study support programs.
Community involvement:
give back to thecommunities in which we operate through our thriving pro bono andgrants programs and staff volunteering initiatives.
Work flexibly:
work in a hybrid way with partof your week in the office and support to set up your homeoffice.
Wellbeing & Benefits:
access to up to 20 weekspaid parental leave, discounted gym memberships & health insurance,salary continuance insurance, Employee Assistance Program andparents and carers wellbeing programs.
Our people are our greatest advocates and we believe this is aresult of our inclusive culture and focus on complex andinteresting work.
To be eligible for this role you must be legally permittedto work in Australia.
Please note that unsolicited applicationsfrom agencies will not be considered at this time.
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📌 Business Services Attendant (Melbourne)
🏢 Maddocks
📍 Melbourne