Vetera Support Coordinator | Fixed Term Contract | Greencross Pet Wellness Company
Full-time
Fixed-Term Project Role | Flexible Hybrid Working
Join Greencross and help shape the future of veterinary care
At Greencross Vets, we're passionate about pets and committed to delivering exceptional care through our network of clinics, hospitals, emergency centres and specialist services across Australia. We believe in creating a collaborative, supportive workplace where our people can grow, develop and make a genuine impact.
As we continue the rollout of
Vetera
, our next-generation Practice Information Management System (PIMS), we're looking for a
Vetera Support Coordinator
to become the central point of contact for clinics and hospitals requiring support throughout this exciting transformation.
This is a hands‐on coordination role ideal for someone who enjoys problem solving, stakeholder engagement, ticket management and supporting operational teams. You don't need previous Vetera experience as full training will be provided.
About the Role
Reporting to the
PIMS Business Lead
, you'll manage support requests from clinics and hospitals across the network, ensuring issues are accurately recorded, appropriately prioritised and driven through to resolution.
You'll play an key role in helping our teams navigate change, providing timely updates, practical solutions and a seamless support experience throughout the Vetera implementation journey.
Key responsibilities include:
Managing Vetera incidents, enquiries and change requests from clinics and hospitals
Owning tickets from receipt through to resolution and closure
Investigating and resolving straightforward queries using approved guidance
Escalating complex or high-impact issues to the appropriate teams
Coordinating support across technical, clinical, pricing,



commercial and operational stakeholders
Communicating clearly and regularly with clinics throughout the lifecycle of each request
Identifying recurring issues and contributing to continuous improvement initiatives
Maintaining accurate support records, reports and documentation
Assisting clinics during rollout, go‐live and early adoption phases
About You
We're looking for someone who thrives in a fast‐paced environment and enjoys bringing clarity and structure to complex situations.
You will ideally bring:
Experience in a service desk, application support, project support, operational support or ticket coordination role
Strong organisational skills and the ability to manage multiple priorities simultaneously
Excellent problem‐solving and investigative skills
Outstanding attention to detail and follow-through
Strong written and verbal communication skills
Confidence engaging with both operational and technical stakeholders
Experience using ticketing or service management platforms
Highly regarded:
Veterinary, healthcare or multi‐site operations experience
Experience working with practice management, billing or operational systems
Experience with Vetera or RxWorks
Clinical or veterinary industry exposure
Why Join Greencross?
Be part of a significant digital transformation project across one of Australia's leading veterinary networks
Flexible hybrid working arrangements
Work alongside passionate veterinary and business professionals
Opportunity to influence support processes and ways of working
Make a meaningful impact on clinic teams and patient care outcomes
Potential for role extension beyond the initial project term
At Greencross Vets, our people are at the heart of everything we do. We foster a supportive and collaborative culture where innovation, continuous learning and teamwork are encouraged every day.
#GPWC
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📌 Vetera Support Coordinator | Fixed Term Contract | Greencross Pet Wellness Company (Sydney)
🏢 Greencross Pet Wellness
📍 Sydney