Provide a warm, engaging first touchpoint for consumers seeking support
Enjoy extra leave perks, wellbeing support + wellbeing & fitness access for you and family
Full Time contract until 30 June **** | Roselands location
About One Door
One Door Mental Health has joined the Mind Australia Group, creating one of the largest community-managed mental health networks in the country. One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment.
About the Service
Medicare Mental Health Centre (MMHC) Canterbury is an adult mental health centre offering a welcoming, low-stigma entry point for individuals experiencing distress or crisis. The centre delivers short- to medium-term episodes of care, connecting people to ongoing support through service navigation and collaborative care planning.
By adopting the Open Dialogue (OD) framework, Medicare Mental Health Centre Canterbury emphasizes:
Relational, Person-Centred Care: Creating a safe, inclusive environment that reduces stigma and fosters meaningful connections between individuals, their networks, and care providers.
Empowering the people we support: Ensuring the voices of the people we support are central to all decisions about their care, promoting agency and collaboration.
Strengthening Networks: Engaging families, friends, GPs, and community services to build sustainable support systems.
Our service is preparing to move into a larger, purpose‐built centre and will soon operate seven days a week. As we grow, we're seeking team members who can offer flexibility, including weekend and afternoon shifts,



to help us provide consistent, high‐quality care.
About the role
We are seeking a highly organised, professional and approachable Administrative Assistant for a Full Time fixed term, contract in the Roselands area. As the first point of contact for Canterbury Medicare Mental Health, you will play an important role in creating a welcoming and supportive experience for everyone who connects with our service. Reporting to the Operations Lead, you will greet visitors, manage phone enquiries and provide a range of administrative support to help our team operate smoothly. This is a great opportunity for someone who enjoys helping people, building positive relationships and keeping things organised in a supportive and community-focused workplace.
Key responsibilities
Greet and assist walk ins in a professional and courteous manner.
Manage check-in and check-out processes, ensuring accurate data entry.
Address inquiries and concerns via phone, email and in walk ins promptly, directing them to appropriate staff when required.
Escalate complex matters to Operations Lead, Centre Manager and Clinical Lead.
Assist the Centre Manager in basic administrative duties such as minute taking and assistance with the preparation of reports to external stakeholders.
Your Benefits
Transform Lives:
Play a vital role in empowering individuals, helping them achieve their goals and improve their quality of life.




Competitive Salary Packaging:
Maximize your take-home pay by salary packaging up to $15,900.
Fitness Passport:
Take advantage of our discounted workplace health and fitness program, offering you and your family access to a wide range of gyms, pools, and fitness centers at a fraction of the regular cost. For 50% less than a typical gym membership, enjoy unlimited visits and stay motivated to maintain your health and well‐being.
Leave Perks:
Enjoy leave perks including birthday leave, study leave, and an extra annual picnic day leave!
What you'll bring
Tertiary qualifications (minimum Cert III) are required in Administration or other related field as designated by ODMH.
Demonstrated experience in providing administrative support with attention to detail and accuracy.
Ability to organise and prioritise work while managing competing deadlines.
High level of communication skills, both written and verbal with a wide range of internal and external stakeholders.
Sound IT competence with Microsoft programs, client management systems, and the ability to adapt to new systems as they are introduced.
Additional Details
One Door Mental Health requires all staff to have a current Working with Children's Check, NDIS Worker Screening clearance, and appropriate COVID-19 Vaccination. One Door Mental Health is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We strongly encourage applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.
Position Description
MMHC Administrative Assistant PD ********.pdf
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