ABOUT THE ROLE This is a hybrid role based at our Territory Headquarters in Blackburn (2 days per week in the office).
As a Quality Specialist , you'll work closely with operational leaders and frontline teams to ensure best practice service delivery, support audit preparation and identify opportunities for continuous improvement.
Key responsibilities include: Conducting internal audits, reviews and quality assurance activities.
Supporting sites and managers before, during and after audits and accreditation reviews.
Coaching staff and leaders on compliance requirements, quality standards and best-practice servicing.
Supporting the onboarding and development of new leaders and team members.
Identifying risks, trends and improvement opportunities through data analysis and file reviews.
Assisting with the development and review of operational policies, procedures and resources.
Managing corrective actions and supporting continuous improvement initiatives.
Partnering with operational teams to strengthen quality, compliance and performance outcomes.
ABOUT YOU You'll thrive in this role if you have: Employment Services experience (essential).




Robust knowledge of Workforce Australia and/or Inclusive Employment Australia Excellent communication and stakeholder engagement skills.
Strong analytical, problem-solving and organisational abilities.
The confidence to coach, influence and support staff at all levels.
Advanced Microsoft Office skills.
Experience leading audit, quality assurance or compliance activities (an advantage) Leadership, mentoring or staff training experience (an advantage) Quality or Internal Audit qualifications (an advantage) This role is ideal for someone who enjoys supporting others, solving problems and helping teams deliver exceptional services within a regulated environment.
You may currently be a Team Leader, Site Manager or other operational leader within Employment Services, or perhaps you're a high-performing Employment Consultant who has become the go-to person for onboarding new staff, sharing best practice, interpreting guidelines or helping prepare your site for audits and quality reviews.
If you're ready to broaden your impact beyond a single site and influence quality outcomes nationally, we'd love to hear from you.
BENEFITS Above Award wages + super Salary packaging up to $15,900 Meal

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