First Focus in Australia is seeking a senior CX leader to define and drive our customer experience strategy across delivery teams. You will turn customer feedback and insights into tangible improvements that make the experience easier, faster, more consistent and more proactive for every touchpoint.
This cross-functional role reports to the Chief Experience Officer. You will influence priorities across teams, champion a customer-first culture, and bring your own ideas to shape how we deliver
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📌 Customer Experience Architect - Drive Cx Strategy (North Mackay)
🏢 First Focus
📍 North Mackay
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