Job Description
NRMA Group in Sydney is seeking a Training & Knowledge Lead to lead a team of Trainers and Knowledge Specialists within our Roadside Contact Centre & Distribution. Based at Sydney Olympic Park, the role combines leadership with coaching, knowledge management and operational readiness to elevate frontline capability.
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You will partner with business leaders to identify capability gaps, drive onboarding and continuous learning, and champion AI and digital tools across customer service.
📌 Frontline Learning & Knowledge Lead (Sydney)
🏢 My NRMA
📍 Sydney
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