Customer Care Coordinator, Australia & New Zealand
Location: Sydney, NSW, AU, NSW ****
Brand: RS
Function: Customer Services
Work Location: LOCATION: Sydney, Australia
CONTRACT TYPE:Full time Permanent
Are you passionate about building strong customer relationships and driving commercial growth? Join RS as aCustomer Care Executive, whereyou'llbeensuring customer satisfaction and contributing to sales growth.
WhatYou'llDo
Deliver excellent customer service across all channels, meetingordersand enquiry needs
Keep customers informed of order or enquiry updates in a professional and courteous manner
Support sales targets by collaborating with the sales team and performing value-added activities
Follow company policies, procedures, and Code of Conduct
Identifycustomer needs and opportunities to grow the business through a high-touch approach
Ensure customer satisfaction by coordinating with internal stakeholders
Contribute to improving business processes and policies using continuous improvement methods
Support the customer service team in meeting andmaintainingcustomer expectations
Maintain and update customer information accurately in SAP
About you
If you have the following skills and experience, we want to hear from you:
Minimum 2 years' customer service experience
Proficient in Microsoft Office; SAP knowledge is a plus
Strong communication, negotiation, and interpersonal skills
Proactive, motivated, and able to work independently
Excellent problem-solving, planning, and time management




Passionate about delivering exceptional customer service
Eager to learn, take ownership, and drive results
Theextra'syou'llget
At RS, as well as the usual employee benefits, you'd expect from a FTSE listed company, including incentive, gym fitness, hybrid flexibility and many more.
We will get back to you as soon as we can after the closing date to let you know ifwe'dlike to arrange an interview.
We are RS
RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.
We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our effective physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it's our people that make the difference.
Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.
RS Group plc is listed on the London Stock Exchange with stock ticker RS1 and in the year ended 31 March **** reported revenue of £2,881 million.
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📌 Customer Care Coordinator, Australia & New Zealand (Sydney)
🏢 Rsgroup
📍 Sydney