Job Description
Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire.
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At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers' journey to success.
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With our "Great Place To Work "certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated.
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The Prospect
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To oversee and lead the day-to-day execution of events in the venue, ensuring the successful delivery of exceptional client experiences through effective leadership of the technical team.
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The Assistant Operations Manager is responsible for coordinating operations day to day, maintaining high service standards, and providing ongoing support, coaching, and development to the technical team.
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Core Responsibilities
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Overseeing the day to day operational execution of events by leading the technical team onsite to deliver exceptional events and work with our venue partner.
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Maintaining event standards and performance of the onsite technical team
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Assisting the operations manager in effective resource planning to ensure business demands are met and our technical team are supported.
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Help nourish and identify growth opportunities for our technical team by leading them to success.
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Help foster good communication between operations and sales team through to the technical team.
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Assist the operations manager by attending weekly resource and equipment planning meetings to ensure the technical team are supported.
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Ensure effective communication is maintained between crew,



operations and venue partners.
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Complete the daily paperwork for the technical team and oversee show folders from the sales team to ensure technical team have the right flow of information.
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Complete weekly roster checks and work with the onsite workforce coordinator to ensure technical team are being appropriately resourced, trained and developed and meet client and business needs
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Your Background
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Previous experience in a similar role
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Background in Production (highly desirable)
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Proven experience working with multiple stakeholders
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Excellent oral and written communication skills
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Highly developed customer service skills
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Time management skills; the ability to manage multiple and competing deadlines
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Excellent decision making skills
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Why Join Us?
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Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers' and enjoy all the perks that we offer:
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"Great Place To Work" certification, ensuring a supportive and engaging work environment
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Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
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Wellness initiatives to prioritise your physical and mental well-being
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Ample opportunities for career progression and professional growth
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Commitment to sustainability initiatives, contributing to a greener future
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Salary packaging options
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At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant.

📌 Assistant Operations Manager - Venue (Victoria)
🏢 Encore Global
📍 Victoria