Strait Link has a proud history of being a vital link between Victoria and Tasmania, providing daily sea freight services between Port of Melbourne in Victoria and the Port Burnie in Tasmania. We contribute to the Australian economy by being a key part of the supply chain between Tasmania and the Australian mainland, connecting local Australian customers to markets across the world.
Everyday our people, on vessels, at our ports and in our offices play a vital role in connecting local Australian customers to markets across the world.
As an employer of Australian seafarers, we take pride in developing the next generation of seafarers and are always on the lookout for talented people to join our inclusive, local community minded and enterprising workforce.
An inclusive workplace, works for everyone:
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Strait Link acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.
Company Values
Our values Care, Trust, Connected are the foundation of everything we do here at Strait Link. They underpin how we go about performing our roles and activities everyday when we are at work and representing the Strait Link business.
About the Role
Strait Link is looking for an experienced
Strategic Account Delivery
Manager
to lead strategic customer initiatives, drive continuous improvement and deliver robust customer and commercial outcomes.
Reporting to the GM Logistics, you will lead cross-functional projects,



oversee strategic account operational teams and manage our Customer Service function, including claims and pallet management.
Key responsibilities
Lead strategic customer initiatives that support retention, growth and satisfaction
Manage cross-functional projects and continuous improvement initiatives
Lead and develop customer-facing teams
Build strong relationships with strategic customers and internal stakeholders
Monitor customer, operational and financial performance against KPIs
Identify opportunities to improve service, efficiency and commercial outcomes
Support strategic account tenders and customer business reviews
About you
You will have demonstrated experience in:
Leading customer-facing teams and strategic customer relationships
Project management, business improvement or transformation
Stakeholder engagement and delivering measurable outcomes
Data analysis, commercial decision-making and continuous improvement
Experience in transport, logistics or supply chain is highly regarded but not essential.
A relevant Bachelor's degree and unrestricted Australian driver's licence are required.
This role requires intrastate and interstate travel.
If you are a strategic and commercially focused leader who enjoys improving customer outcomes and delivering results, we would love to hear from you.
Only shortlisted candidates will be contacted. We thank all applicants for their interest.
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Your application will include the following questions:
What is the notice period for your current employment?
If you are not a citizen or permanent resident please provide details of your visa type, expiry date, and working hours restrictions if any.
If you are a citizen / permanent resident simply indicate NA
What are your salary expectations for this role, including superannuation?
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📌 Strategic Account Delivery Manager (Melbourne)
🏢 Strait Link Logistics
📍 Melbourne