Are you ready to grow your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 2 Service Desk Officer to join their team!
Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work workplace makes them an ideal place to grow your career.
The Role:
As a Level 2 Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.
Your responsibilities include:
Providing first and second level technical support to end-users.
Troubleshooting and resolving IT-related queries and issues.
Documenting and tracking support requests.
Collaborating with the IT team to find solutions.
Office 365 – Exchange – INTUNE – Conditional access – sharepoint administration
AD
Networking – Layer 2 -3 - TCP/IP, DNS, DHCP
Wireless
Windows Server – Hyper-V and VMWARE




Onsite MGMT – installs – setups
Assist Level 1
MSP experience is a must
3CX nice to have
Fortinet skills nice to have
Can do attitude
Ideally using Connectwise PSA – screen connect
Your skills:
A strong customer focus and a passion for helping others.
Previous experience in a similar role.
Knowledge of Office 365 and Windows AD.
Excellent communication and professional phone manners.
The ability to prioritize tasks to meet SLAs.
A desire to learn and grow into more senior roles.
Strong documentation and independent work skills.
Availability to work Monday - Friday, 8:30 am - 5 pm
Candidates must be permanent residents or citizens.
What's in it for you!
Ongoing career development opportunities.
A supportive and collaborative team environment.
Competitive compensation package.
Convenient location in Perth's eastern suburbs.
#J-*****-Ljbffr

📌 Service Desk Engineer - Level 2 (Western Australia)
🏢 Professional Search Group
📍 Western Australia