Join the team at Westaway Restorations, where we help families, businesses and communities across Northern NSW and South East Queensland recover after floods, fires, storms and mould damage. For over 35 years, people have trusted us to help put their lives back together, and we're looking for an Office Coordinator to join our team.
At Westaway, you'll work alongside an experienced and supportive team and get exposure to every part of the business. We also support ongoing training and professional development.
About the role
This is a support role for our General Manager and Business Manager. They carry responsibility for how the business runs; your job is to take work off their plate and make sure the things that keep the business moving actually get done.
Day to day that means supplies and warehouse stock across our locations, vehicles and fleet, IT setup and assets, and the people and subcontractor paperwork that sits behind all of it. On top of that you'll be handed projects, like pulling together information for insurer scorecards or getting a set of records into order. You'll be shown what's needed and supported through it.
Experience in administration, office coordination or a related field is advantageous rather than essential. We're also willing to consider candidates with the right attitude, work ethic and aptitude who are looking to build a career in the restoration industry.
No two weeks look the same. There's a steady rhythm of office and compliance administration, and then there are storm events, when the phones run hot and everyone pitches in. The people who enjoy it here are the ones who like being useful when things get busy.
Over time you'll learn how every role in the business works, so you can step in and cover where you're needed. That might be supporting the claims side when someone's on leave, or picking up a piece of scheduling during a busy run. It's how we keep a small team resilient, and it means you'll understand this business from end to end in a way most administrative roles never do.
What you'll be doing
Supplies,



warehouse and logistics
Ordering warehouse consumables, equipment and stock for our locations
Regular stock checks at the warehouse, tracking levels and reordering so crews aren't caught short mid-job
Occasional visits to our other locations alongside the General Manager or Business Manager
Uniform and PPE ordering, sizing and distribution
Coordinating deliveries and transfers of stock and equipment between sites
General office administration, supplies, printing and post
Fleet and vehicles
Scheduling and booking vehicle servicing, registrations and repairs
Managing fuel cards, tolls and vehicle records
Coordinating vehicle logistics across locations, including allocations and changeovers
IT and assets
Setting up laptops, mobiles and accounts for current starters, and recovering them when people leave
Maintaining the IT asset register
First point of contact for IT support, telco and office facility accounts
People and compliance administration
Employee onboarding and offboarding, including inductions, document collection and system setups
Maintaining HR records, training registers and licence renewals
Administrative support for our health, safety, quality and environment systems
Keeping critical documentation filed correctly and up to date
Subcontractor administration
Helping onboard new subcontractors, including collecting licences, insurances and induction paperwork
Keeping the subcontractor register up to date and flagging certificates before they expire
Chasing outstanding paperwork and answering routine queries
Keeping our job management systems accurate and up to date
Claims and scheduling support




Covering claims management and scheduling duties during team members' annual leave
Supporting our Claims Managers through event periods, including coordinating specialist services
Assisting with KPI tracking and reporting so claims stay within insurer timeframes
Projects and general support
Collating and presenting information for insurer scorecards and reporting
Getting records, registers and files into order
Whatever else the General Manager or Business Manager needs a hand with
What you'll bring
You're a doer. You see what needs doing and get on with it without being asked twice
You're organised, and you follow through on the boring things as well as the interesting ones
You're reliable and you turn up
You're comfortable with computers and quick to pick up new systems
You can write a clear, polite email and you're happy on the phone
You want to learn. This role touches every part of the business and there's a lot to take in
Discretion, because you'll see confidential information daily
Current driver's licence
Helpful, but not essential
Any administration, retail, warehouse or customer service experience
Background in insurance, construction, trades or restoration
Exposure to stock control, procurement or fleet administration
Why You'll Love Working With Us
Training & development
– we support ongoing training and industry certification
Experience recognised
– relevant experience and skills are valued and rewarded
Career opportunity
– build a long-term career in an essential and growing industry
Variety
– no two weeks are the same, and you'll get exposure to every part of the business
Genuine flexibility
– we're understanding when it comes to leave, family and the things life throws at you
Supportive culture
– join a down-to-earth team that genuinely has your back
Make a difference
– help people and businesses recover after floods, fires, storms and other unexpected events
#J-*****-Ljbffr

📌 Office Coordinator (Gold Coast)
🏢 Westaway Restorations
📍 Gold Coast