Join the Glass Outlet Team as a Warehouse Customer Service Team LeaderGlass Outlet is recognised Australia-wide as a leading wholesale supplier of glass, aluminium fencing, balustrading, aluminium screening, shower screens and associated products.
We are seeking an experienced Warehouse Customer Service Team Leader to join our team in Virginia.
Working as part of a supportive and friendly team, your responsibilities will include:
Delegating daily tasks across the warehouse customer service team to support smooth warehouse operations
Leading and inspiring team members to provide outstanding customer service
Ensuring orders are picked, packed and loaded accurately, efficiently and within required timeframes
Coordinating yard traffic and delegating customer order collections
Inspecting customer returns and communicating with customers throughout the process
Assisting with stock replenishment, rotation and inventory accuracy
Identifying deficiencies in picking processes and warehouse systems
Supporting daily toolbox meetings, staff allocation and workload planning
Monitoring team performance and ensuring compliance with company policies and procedures
Maintaining high standards of workplace safety, cleanliness and Chain of Responsibility compliance
Supporting the Warehouse Manager with recruitment,



onboarding and employee performance matters
Identifying and recommending opportunities for continuous improvement
Completing general warehouse duties as required
About YouTo be successful in this role, you will ideally have:
Previous experience in warehouse operations within the transport, logistics or distribution industry
Experience leading, supervising or coordinating warehouse team members
A current forklift licence
Strong communication and interpersonal skills
The ability to delegate tasks, manage priorities and meet operational deadlines
Strong problem-solving skills and a proactive, can-do attitude
Excellent attention to detail and a strong focus on accuracy, quality and safety
The physical fitness required to perform warehouse duties
A positive, accountable and team-focused approach
An MR truck licence, First Aid Certificate or Certificate IV in Logistics and Warehousing Operations would be highly regarded
Why Join Glass Outlet
National business with strong growth plans
Supportive, values-driven culture
Additional paid day off for your birthday
This is a full-time position based at our Virginia branch, working five days per week from Monday to Friday 7:00AM to 3:00PM

📌 Warehouse Customer Service Team Leader (Brisbane)
🏢 Glass Outlet
📍 Brisbane