Customer Support Advisor Job title: Customer Support Advisor Location: Gateway Office Park, Building 5, 747 Lytton Road, Murrarie, Brisbane Reporting to: Operations Manager Job summary: To provide excellent customer service through first line support to our customers as well as validating and managing customer data.
Key responsibilities: Validations Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process Validate online questionnaires with close attention to detail and with reference to standard processes and proceduresAccurately log and update customer records on the status of their questionnairesAdvising and processing fee payments for new and renewing customers.To be a proficient user of the validation process within our business systemIdentify ways in which processes and procedures can be streamlined and made more efficientActive participation in team meetings to share and communicate informationConsistently meet or exceed personal targets Escalate customer issues to the Operations Manager or Country Manager Front line customer support Make high volume of outbound calls per day to supplier customers to explain the advantages of our service; to help customers who are registering for the first time; to assist with customers who are renewing their subscriptionAccurately log and maintain records of customer contact, activity, and outcome of calls on our CRM (Customer Relationship Management) systemProvide accurate and clear information to supplier customers,



explaining the benefits of our service and the processes involved to complete an online questionnaire required by our buyer customersFirst line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on questionnaire application and process statusSpeak with supplier customers about their subscription fee, how to make payment etcWorking consistently to ensure personal targets relating to call rates are consistently met and exceeded Key requirements Knowledge and experience Proven experience of working in a customer service environmentCustomer contact through inbound and high volume of outbound calls Working knowledge of data management and data analysisDemonstrable experience of process improvementProven track record of working to deadlines and targetsAbility to adapt to the needs of a growing business Qualifications and skills Education to degree level or equivalent (preferable)Highest accuracy and attention to detail Strong organisational skills Detailed working knowledge of Excel (preferably to Intermediate level)Good knowledge of other MS Office applications Articulate with a confident telephone mannerStrong communicator with good interpersonal skillsCommitment to provide excellent customer service at all times Flexible in approach Salary and remuneration This post will attract a competitive salary and our benefits include: Superannuation 25 days holiday per year + statutory holidays Blended working - some days in the office and some days working at homePaid leave including but not limited to personal sickness/carer's leave; parental leave; compassionate leave etc The Company Hellios Information PTY Limited is a leading supplier information and risk management company operating in the Defence and Aerospace sector.
Established with the primary objective to benefit major blue-chip companies and their suppliers, Hellios provides a single streamlined approach by sharing data across an industry community in areas such as modern slavery, cyber security and GDPR.
Based in Brisbane, Hellios Information Pty Limited was established in **** and is a subsidiary of Hellios Holdings, a global organisation with offices in the UK, Ireland, The Netherlands and Spain.
The Company also offers it services to organisations in the Financial Services industry in Europe.
At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology.
Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier customers.
For further information on our core values shaping the culture embraced by our team, partners, and our customer-centric approach, please visit our website at .
Further information: The Company offers good career prospects and further opportunities as a team leader; a technical lead role in Operations as well as account management.

📌 Customer Support Advisor (Brisbane)
🏢 Hellios
📍 Brisbane