Ready to build online shopping for a business people genuinely love?
Our ecommerce channels are where thousands of customers discover Harris Farm each week.
This role puts you in charge of that experience, optimizing our platforms, solving operational problems before they hit customers, and leading a small team doing exactly the same.
You'll own the full picture: product data, order fulfillment, performance metrics, inventory accuracy, and the development of the person supporting you.What You'll DoManage product data across our ecommerce channels: catalogs, pricing, promotions, and listings, keeping everything accurate, on-brand, and performingMonitor order fulfillment end-to-end: track processing, spot delays, escalate issues to our warehouse team quicklyOwn customer issues and refunds: work with our support and fulfillment teams to resolve payment errors, delivery problems, and returns fairly and on timeEnsure inventory accuracy across platforms and warehouse systems; identify and resolve reconciliation issues before they become customer disappointmentsTrack and report on channel performance: conversion rates, traffic, AOV, customer acquisition cost, translate data into actionable insights for leadershipDevelop customer retention initiatives with your manager; understand repeat purchase patterns and churn driversLead and develop your eCommerce & Marketing Coordinator: delegate appropriately, provide coaching and feedback,



build their capability over timeSet clear expectations and priorities; support your team's learning and create an environment where they handle routine work independentlyWhat You'll bring2+ years hands-on ecommerce or digital trading experience managing one or more online channelsStrong understanding of ecommerce fundamentals: product data management, pricing strategy, promotional mechanics, and channel economicsDemonstrable experience with ecommerce platforms and comfortable managing product data across multiple channelsAble to analyze ecommerce metrics (conversion rate, AOV, traffic, customer behaviour) and translate them into decisionsProficient in Excel and Microsoft Office for reporting, analysis, and data manipulationIndependent operator: comfortable owning channels end-to-end without constant directionDetail-oriented: you catch errors in product data, pricing, and fulfillment before customers doStrong communication skills: you explain channel performance clearly to non-technical leaders and guide your team with clarityBackground in ecommerce operations, trading, merchandising, or performance marketing is a solid advantageWhy Harris FarmHarris Farm is a family-owned Australian fresh food business with more than 30 stores across NSW, ACT and QLD.
Our technical and professional roles sit at the intersection of a business people genuinely love and the systems that make it scale.
Come as You Are, Grow as You Go — bring your expertise to a business that's growing and help us build something worth being part of.Ready to Apply?
Submit your application via the link below.
We review applications as they come in so don't wait.

📌 Ecommerce Specialist (Sydney)
🏢 Harris Farm
📍 Sydney