Jobtailor seeks a senior leader to drive customer experience transformation across the Customer Contact Centre.
You will identify pain points, lead end-to-end improvements, and build a pipeline focused on AI, automation, and self-service to boost service efficiency.You will partner with external providers, champion quality assurance, and act as Product Owner for the Continuous Improvement backlog, reporting to the Head of Customer Operations.
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📌 Customer Experience Transformation Lead (Victoria)
🏢 Jobtailor
📍 Victoria
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