Customer Success Manager | Sydney | EROADABOUT THE COMPANYEROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets.
As the business continues to grow across Recent Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.WHAT YOU'LL DOThis is a customer-facing role where you'll be the trusted advisor behind every account's success.
- Own a portfolio of customer accounts and build relationships that last- Drive retention and growth across your portfolio- Act as the go-to subject matter expert on our products for your customers- Work closely with Sales, Product,



Supply Chain and Finance to resolve issues and identify opportunities- Report to the Customer Success Team Lead as part of a wider customer success functionWHAT YOU NEEDHere's what will set you up to succeed in this role.
- Around 3 years in a customer success, customer service or customer-facing account management role- A background in the technology or SaaS industry- Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology- Familiarity with CRM toolsWHY JOINHere's what you can expect as part of the EROAD team.
- Be part of a high-growth, innovative technology company making a genuine difference for customers- Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling- Work alongside a talented and collaborative team- Competitive benefits package

📌 Customer Success Manager (Sydney)
🏢 Eroad
📍 Sydney