Are you an experienced Retail/Operations Manager ready to take the next step in your career? Do you thrive on leading people, delivering results, and building a positive retail environment?
· Poolwerx Boronia is seeking an experienced
Retail Operations Manager
to join our team in a full-time capacity. This role is fundamental to delivering exceptional customer service and driving sales within our retail environment. As a
Retail Operations Manager
you will be the face of Poolwerx, engaging with customers, leading retail teams, managing stock, overseeing scheduling and contributing to the smooth operation of our business. Your enthusiasm and dedication will directly impact customer satisfaction and business success.
· Poolwerx Boronia and Lilydale has been the leading pool and spa retail and service business supporting the local community for over 20 years. With a reputation built on quality, reliability and customer satisfaction, we have become the trusted name in pool care across the region. Our team is passionate about pools and dedicated to providing outstanding service to every customer who walks through our doors. We foster a workplace where team members are valued, supported and encouraged to achieve their best. We are committed to helping our community enjoy healthy, clean and protected pools through our extensive range of products, expert advice and professional services.
· This is your chance to lead a retail business across two locations where customer service is different every day, every customer matters and your leadership drives real success.
Why You'll Love It
Excellent earning potential – Industry-leading base salary + incentives
Be part of Australia's largest pool family – Proud history, strong future, proven systems and operations.
Lead your way – Autonomy to run two retail locations, motivate team members and make a measurable impact




Flexible Work Arrangements - Grow your career and join a friendly team that that recognises your personal commitments too!
About the role
As our Retail Operations Manager you'll be the driving force behind your team's success — delivering sales growth, unbeatable customer experiences, and operational excellence.
Key responsibilities
Lead, coach and inspire your team to reach their full potential
Take full P&L; responsibility, using your commercial skills to grow profitability
Analyse store performance data and act quickly to seize opportunities
Manage rosters, professional development and team development
Maintain exceptional merchandising standards and stock availability
Ensure exceptional customer service on each occasion
What You'll Bring
Strong leadership skills and a genuine passion for motivating teams
Proven ability to meet and exceed sales targets
Experience in merchandising and ticketing disciplines
Clear, confident communication and problem-solving skills
Pool product knowledge is an advantage, but not essential as full industry training is provided.
Poolwerx is the world's largest global franchise pool service brand. Established by Founder John O'Brien in ****, Poolwerx has grown to over 650 service vehicles and 180+ stores in Australia, New Zealand and the United States. Poolwerx has multiple revenue streams with repeat clients and is secure in the growing home services sector and is a technology leader.
Poolwerx is the world's largest global franchise pool service brand. Established by Founder John O'Brien in ****, Poolwerx has grown to over 650 service vehicles and 180+ stores in Australia, New Zealand and the United States. Poolwerx has multiple revenue streams with repeat clients and is secure in the growing home services sector and is a technology leader.
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📌 Retail Operations Manager (Melbourne)
🏢 Poolwerx Knox
📍 Melbourne