Job Description
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Handle inbound calls from existing customers
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Guide customers through challenging financial circumstances
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Assess financial hardship eligibility
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Establish manageable payment plans
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Navigate tailored solutions to help customers maintain essential energy services
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Provide empathetic, active listening and problem-solving support
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Requirements
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Minimum of 12 months experience within retail, hospitality or customer service
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Exceptional customer service and empathy skills
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Positive, self-motivated attitude
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Ability to work a weekly rotating roster of 8:00am–4:00pm, 9:00am–5:00pm and 10:00am–6:00pm
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Core Competencies
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Demonstrates solid customer service capabilities with a focus on empathy and problem-solving to assist customers in financial hardship. Skilled in establishing payment plans and navigating tailored solutions to maintain essential services.
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Highest-signal resume keywords
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Customer Service Experience
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Empathy Skills
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Problem-Solving Support
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Financial Hardship Assessment
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Payment Plan Establishment
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ATS Optimization Keywords
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Soft Skills
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Active Listening
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Positive Attitude
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Self-Motivation
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Industry Keywords
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Retail
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Hospitality
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Customer Service
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Financial Circumstances
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Energy Services
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📌 Customer Assist Specialist - Payment Assist (New South Wales)
🏢 Jobtailor
📍 New South Wales