The Lane House | Melbourne CBD | Gatehouse Hospitality
Be part of one of Melbourne CBD's most anticipated recent hotel openings.
The Lane House is a new boutique apartment hotel in Bennetts Lane, comprising a mix of short- and long-stay apartment-style rooms in varying sizes. We are looking for a highly capable Senior Duty/Operations Manager who thrives in a fast-moving, guest-focused environment.
This is a highly visible, hands-on, guest-facing role. You will lead from the floor, support and develop the front-of-house team, solve problems in the moment and help shape the service culture of a brand-new property.
What you'll bring
5+ years' accommodation or hospitality experience, ideally in senior Duty Manager, Front Office, Guest Services or Rooms Division roles.
Strong experience in an upscale, upper-upscale, luxury or serviced apartment environment.
Exceptional guest service instincts, confidence and professional presence.
Superior IT and systems capability.
Experience with Mews PMS is a strong advantage.
A genuine appetite for innovation, new technology and smarter ways of working.
Commercial awareness, strong organisation, sound judgement and the adaptability to thrive in a dynamic environment.
What you'll own
Day-to-day front office and hotel operations.
Guest experience, issue resolution, reservations and service delivery.
Leadership, coaching and development of the front-of-house team.
Coordination with housekeeping, maintenance, building and corporate teams.
Continuous improvement of systems, SOPs and operating standards.
If you're a polished hotel operator who loves being guest-facing, embraces technology and wants to help bring a standout new Melbourne property to life, we'd love to hear from you.