Rapid Restoration
is a trusted name in the disaster recovery and insurance restoration industry, proudly servicing Queensland and New South Wales. We specialise in
water damage restoration, mould remediation, fire and smoke damage, flood recovery, and building make safes
—offering rapid, professional support to both insurers and their policyholders.
With dedicated teams across Southeast Queensland, Cairns, Townsville, Bundaberg, and Northern NSW, we provide a
24/7 emergency response
, industry-compliant services, and transparent reporting. We work closely with
insurance companies, loss adjusters, and assessors
to ensure that every job is handled promptly, professionally, and to the highest standards.
What sets us apart is our combination of technical expertise, operational efficiency, and genuine care for clients during stressful situations. From initial site attendance to full restoration, we are committed to
minimising disruption, restoring properties efficiently
, and supporting policyholders through every step of the claims journey.
We use advanced systems like
Prime Ecosystems
and
Advanced equipment tracking
to streamline job management and ensure accountability at every stage.
At Rapid Restoration, we don't just restore properties — we help people recover peace of mind.
The Role
We're looking for an experienced
Restoration & Insurance Claims Manager
to oversee the
end-to-end management of insurance claims and restoration projects
. You'll be the key point of contact between insurers, assessors, internal teams (restoration, make safe), and property owners—ensuring each claim is managed efficiently and professionally from first attendance to completion.
You'll coordinate internal resources, manage timelines and budgets, monitor field performance,



and ensure compliance with insurer requirements and industry standards.
Key Responsibilities
Manage and coordinate
insurance restoration claims
(water, mould, fire, flood, storm, and make safes)
Liaise with
insurance companies, loss adjusters, assessors, and policyholders
Schedule and coordinate internal restoration and make safe teams across multiple regions
Ensure compliance with relevant standards, scopes of work, and insurer SLAs
Accurately update and maintain job files using
Prime Ecosystems
(or similar job management systems)
Review site assessments, inspection reports, scopes, and variations
Manage job progress, budgets, materials, and subcontractors where required
Proactively resolve client concerns and maintain high‐quality customer service
Support invoicing and documentation accuracy for insurance compliance
Requirements
What We're Looking For
Experience in
restoration, insurance building, or claims management
(3+ years preferred)
Robust knowledge of water/flood/fire/mould restoration workflows
Understanding of insurance claim processes and reporting requirements
Ability to lead and coordinate multiple jobs across different locations
Excellent verbal and written communication skills
Comfortable working in a fast‐paced environment with competing priorities
Proficient with job management software –
Prime Ecosystems experience a strong advantage
Benefits
Why Join Rapid Restoration?
Be part of a respected brand with a
growing national presence
Work alongside an experienced, friendly, and driven team
Access to a
diverse pipeline of jobs across QLD & NSW
Ongoing training and career development opportunities
Supportive leadership who genuinely values input and initiative
Competitive salary with
bonuses linked to performance KPIs
Salary Package - $65,000 - $80,000 + Super
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📌 Restoration & Building Claims Manager (Brisbane)
🏢 Rapid Restoration Australia
📍 Brisbane