About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose purpose is ‘to exist for animals to live better lives’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s vision is to have ‘a world where animals and people live together with dignity, respect and compassion’. RSPCA’s values – show compassion, lead the way, act with courage and seek positive outcomes – set clear expectations for all our employees and volunteers.

About the role

In this critical role, you'll be the driving force behind our volunteer recruitment strategy, ensuring our Op Shops across Victoria are staffed with dedicated and compassionate individuals. You'll play a vital role in attracting recent volunteers, keeping our current volunteers engaged, and ultimately, helping us raise crucial funds for animal welfare.

Here's what you'll do

- Develop & Implement Recruitment & Retention Strategies: Partner with the Op Shop Network team to ensure the op shop expansion program is fully supported by providing effective recruitment and retention strategies to attract, onboard and retain volunteers for all stores.
- Lead Recruitment Process: Coordinate all aspects of op shop volunteer recruitment across Victoria, from advertising, shortlisting and facilitating pre-volunteering checks.
- Measure & Adapt: Analyse recruitment campaigns and implement creative solutions to attract new volunteers.
- Visit Op Shops – to assist store managers with volunteer group interviews and onboarding processes, to conduct training and assist with managing volunteer related issues as required.
- Volunteer Management Systems: Maintain volunteer management systems, ensuring efficient communication, record-keeping and current rosters.
- Reporting - Preparation of reports including each op shop’s volunteer headcount, recruitment and turnover figures and contribute content for the volunteer monthly e-newsletter.




- Volunteer Advocate: Be an enthusiastic advocate for RSPCA Victoria volunteer opportunities, potentially speaking publicly about the program.
- Diversity Champion: Promote equal opportunity and inclusivity in all aspects of volunteer recruitment.

We're looking for someone with

- Previous experience in a similar employee or volunteer recruitment role that requires strong administration, organisational and problem solving skills.
- High level literacy, numeracy and problem-solving skills, including intermediate computer skills (including use of Microsoft Office Excel, Word and PowerPoint).
- An ability to work in a fast paced and challenging work environment.
- Strong attention to detail and accountability for meeting deadlines.
- Demonstrated experience working collaboratively in a team environment.
- Experience working in a volunteer and/or community sector organisation is desirable

Recruitment Requirements
- Willingness to undergo a National Police Check
- Willing to obtain an Employee Working with Children's Check
- Valid and current driver's license and willing to travel across Victoria - including Melbourne Eastern, Southern and Bayside suburbs as well as Traralgon and Mildura.

What we can offer you

- Genuine Work-Life Balance & Generous Leave: Access a comprehensive suite of leave entitlements designed to support your lifestyle and wellbeing. This includes annual and personal leave, 6 additional days of paid leave per year (pro-rata), purchased leave options, paid parental leave, study leave, and paid family and domestic violence leave.




- Accrued Days Off (RDOs): Enjoy standard RDO agreements that offer up to 12 additional days off per year, allowing you more time to recharge.
- Holistic Wellbeing Support: Your mental and physical health matter to RSPCA. Benefit from a wide range of wellness initiatives, including confidential counselling via their Employee and Volunteer Assistance Program (EVAP), dedicated wellbeing activities, and educational programs.
- Exclusive Staff Discounts: Take advantage of premium discounts across our partner networks and services, including Royal Canin pet food, RSPCA Pet Insurance, Hush Puppies footwear, and RSPCA Victoria retail and veterinary clinic products and services.
- Maximise Your Take-Home Pay: Access tax-effective salary packaging and novated lease arrangements through their leading workplace benefits provider, Maxxia.
- Continuous Growth & Development: RSPCA invests in your professional journey with robust learning and development opportunities specifically curated to support and elevate you in your role.

Ready to join a team that makes a difference?

How to apply

To learn more about our organisation and this job opportunity, please visit our Employment Opportunities page ( . If you have any questions, please contact our Recruitment Team via for a confidential discussion.

- Please note we are actively reviewing applications for this position, so if you are interested, please apply as soon as possible*

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy

Job Ref: RT000771
Submitted: 17-09-2026

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📌 Op Shop Volunteer Program Officer - Permanent Full Time (Burwood East)
🏢 RSPCA
📍 Burwood East