About the Department

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.

About the Division

The Assurance, Knowledge and Executive Services Division (AKESD) provides expert advice and support to the department through a range of portfolio, advisory and assurance services, including:

- Internal audit, VAGO audits, School Council Financial Assurance program
- Cabinet and Parliament support, including board appointments
- Freedom of Information
- briefings and correspondence support
- the Departmental Liaison Unit
- privacy advice and support
- records and digital content management, SharePoint and copyright advice and support
- mail services

The Knowledge Privacy and Records Branch within AKESD is responsible for leading the department's management of corporate knowledge, privacy, intellectual property, and records. This accountability includes leading and supporting departmental compliance with relevant legislation and standards.

About the Role

This is an ongoing role.

The Records and Mail Support Officer (Customer Support Officer) is adaptable, works well in a small, busy team and enjoys helping people. This role provides a range of operational records management and mail services supports.

Your typical duties will include:

- Processing incoming mail and parcels, mail digitisation and receipt and dispatch of parcels.
- Responding to routine records retrieval requests




- Providing routine records and mail services advice consistent with departmental policy and related guidelines
- Contribute to the continuous improvement of the department's records management and mail services.
- Contribute to the implementation of the department's records management program and support compliance with the Public Records Act 1973 and related Public Record Office Victoria (PROV) Standards.

The successful candidate will:

- Thrive in a busy and dynamic team environment while applying critical thinking skills
- Be able to undertake routine records retrieval within defined timelines
- Be resilient and professional handling sensitive requests
- Enjoy applying records and mail services knowledge
- Provide excellent customer service and build strong stakeholder relationships.
- Have good written and verbal communication skills

Desirable Qualifications and Experience

Desirable:

- 1+ years experience in a mail room or managing public records in complex organisation

The role is an onsite role with the opportunity for some flexibility, in accordance with the Department of Education Versatile Work policy. When onsite you will be based at 2 Treasury Place, East Melbourne.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.





The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the and our

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at .

For further information pertaining to the role, please contact Lisa Marcussen, Team Leader, Records Enquiries and Mail Services Team via (03) 9084 8478 or email

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 01-Oct-2026

Job details

Job Reference: VG/DE/PES/1947910
Location: Melbourne - CBD
Work Type: Ongoing - full time
Job Function: Information Management
Classification: VPSG3
Salary Range: $81,496 - $98,955
Job Duration: N/A
Date posted: 17-Sep-2026
Application Close Date: 01-Oct-2026
Attachments: (PDF, 239KB)
Key Selection Criteria

Contact:

Lisa Marcussen

[email protected]

📌 Records and Mail Support Officer (Melbourne)
🏢 State Government Of Victoria
📍 Melbourne