Build trusted advisor relationships with customer executives, leaders, and decision makers. Develop and own strategic Customer Success Plans aligned with customer business priorities. Advance customer adoption, consumption growth, renewal success, and business value realisation. Identify customer risks and blockers early and lead mitigation efforts. Lead programme reviews, executive business discussions, and customer success governance. Bachelor's degree in Business, Technology, Computer Science, or a related field, or equivalent experience. 4+ years of experience in Customer Success, Consulting, Solution Delivery, Practice Management, Portfolio Management, or customer-facing technology roles. Experience engaging with senior customer stakeholders and executive leaders.



Demonstrated ability to lead complex customer programmes and cross-functional teams. This position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship. Experience leading digital transformation programmes within enterprise organisations. Experience in Public Sector, Government, Health, Education, Financial Services, or Enterprise industries. Experience managing strategic accounts and influencing executive decision-making. NV-1 clearance is preferred.

📌 Senior Customer Success Account Manager - Public Sector - Canberra
🏢 Microsoft
📍 Canberra