Study Tours Administration Assistant

Macquarie University

North Ryde, Sydney NSW

Student Services (Education and Training)

Full time

17% super + leave loading

Customer Service

Record Keeping

First Point of Contact

Salary Package: From 81,323 per annum (HEW 4), plus 17% employer's superannuation and annual leave loading.

Appointment Type: Full-time, continuing position.

Macquarie University, Wallumattagal Campus, North Ryde

If you are an enthusiastic and dynamic administration assistant, looking to gain experience in international business and project management, have an eye for detail and enjoy working in a team-oriented and fast-paced environment, this may be the chance for you.

The Role

The Macquarie University College EMI Centre has a range of courses and programs that require administrative and customer service support in promoting, recruiting, client liaison, and operational delivery.

Reporting to the Business Development Manager, you will play a key support role in the coordination and delivery of group programs in Sydney, helping ensure visiting students, educators and stakeholders have a seamless, positive experience from arrival through to departure. You will work closely with the Business Development Manager to coordinate logistics, maintain accurate records, ensuring content and information is accurate, and act as a reliable and friendly first point of contact to visiting groups.

Key responsibilities include:

Provide accurate and up to date information to students, agents, and other stakeholders under the direction of the Business Development Manager.

Support the coordination and on-the-ground delivery of group programs in Sydney, including campus tours, activities, and on or off-campus visits

Assist with the arrival and departure logistics of study tour and EMI teacher groups, helping create a smooth and memorable experience

Triage email, phone and in-person enquiries, referring them to the appropriate staff member or team.

Provide an efficient, friendly and timely service to students, agents and other stakeholders with a strong focus on customer service.

Communicate effectively (written and verbal) with stakeholders from diverse backgrounds, including where English is not their first language.

Enter and collate information accurately in systems and local databases to support reporting and project tracking.





Assist in updating collateral and website content in line with brand and promotional guidelines

Provide general administrative support to the business Development Manager as required.

Build effective relationships and liaise with the wider College team.

Comply with relevant EEO and WHS regulations.

There is an expectation that staff will be on campus most workdays.

About You

You will be an enthusiastic and detail-oriented individual looking to develop your skills and experience in international business and project coordination. You will have strong written and verbal communication skills, along with excellent interpersonal skills, enabling you to work collaboratively with teams across the University and with international stakeholders from diverse backgrounds.

You will be capable of establishing effective working relationships with others, including international clients, and will bring excellent time management, accuracy, and attention to detail to a busy and varied role.

About Us

Macquarie University College provides local and international students with alternative pathway programs to undergraduate and postgraduate degrees through our accelerated face-to-face learning model. The College delivers Foundation, Intensive, Diplomas, Uni Ready and Masters Qualifying programs, English language programs, and operates the Pearson Testing Centre on campus. The EMI centre sits within the College. This is an exciting opportunity to join a dynamic team committed to supporting student success.

To Apply

To be considered for this position, please apply online and attach your resume and a separate cover letter (no more than 2 pages) that outlines how you meet the selection criteria below:

Key Selection Criteria:

Completion of Year 12 (HSC or equivalent), and relevant experience,

Experience working in administration and providing customer service, ideally in an international education or student facing environment,





Strong written and verbal communication skills, with the ability to liaise confidently with diverse stakeholders,

Good organisational and time management skills, with the ability to manage competing priorities in a rapid-paced environment,

Ability to build rapport with, and provide a high standard of service to students, agents and other stakeholders, and

Experience supporting the coordination of events, group programs or visiting delegations is desirable.

Work hours may vary from time to time to accommodate business needs.

Appointment to this role is subject to a satisfactory Police Check Clearance and applicants are preferred to hold a current Working with Children Check (WWCC) or be willing to obtain one.

Note: This position is not available for visa sponsorship, and the successful applicant must have valid work rights in Australia.

Application Close: Thursday 8 October 2026, 23:59pm

Interviews are expected to be conducted face-to-face on Friday, 16 October 2026. Please ensure you are available on this day.

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

Why Join Us?

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.

Our prime location is just a short walk from Macquarie University Metro Station and Macquarie Shopping Centre. Enjoy the benefits of working at a campus that offers:

17% Superannuation

Subsidized onsite parking options

Flexible working options

Training and professional development

Onsite childcare facilities

Discounted health insurance (Medibank)

Onsite vacation care

Employee Assistance Program

Subsidized membership at the Sport and Aquatic Centre

Onsite GP, imaging and physio clinics

Posted: 18-09-2026

Salary: Attractive package will be offered to right candidate

📌 Study Tours Administration Assistant (Sydney)
🏢 Macquarie University
📍 Sydney