About Aligned Leisure

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 53 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

Child Safety Commitment:

Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have.

POSITION PURPOSE:

The Food & Beverage Captain will coordinate the café & Bar services for Casey Stadium facilities. They are responsible for the café services, including staff development, customer service, menu design, stock control, financial performance and compliance.

The Captain will lead a team of café attendants that will deliver high-quality service and build relationships with customers, leading to repeat visits and transactions. They will work with other teams to maximise sales opportunities. The Captain will ensure products are effectively promoted to customers, maximising revenue.

They will be relentless in delivering outstanding service,



exceeding our customers' expectations in every transaction and building quality relationships with customers. They will take pride in our café & bar services, ensuring that all areas are well stocked and presented. They will ensure regular cleaning of all preparation, serving, and customer areas.

This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.

KEY RESPONSIBILITIES:

1. Café operations

- Lead the café services across Casey Stadium facilities
- Implement delegated responsibilities under the strategic services plan and annual business plans, including the Sustainable Living initiatives.
- Design and update menus for all café & bar services.
- Coordinate supply relationships.
- Manage stock ordering and product levels, minimising waste.
- Coordinate staff training, inductions, rosters and other HR processes.
- Monitor cost control, pricing and profitability margins across all product lines.
- Provide monthly reports on the café performance.
- Actively seek customer feedback on services, menus and café quality.
- Ensure customer feedback is followed up promptly.
- Setup and maintain an accurate point of sale system and stock control system.
- Maintain compliance with food safety and liquor licensing.
- Administrative tasks associated with managing a café function.

1. Stadium Café and Bar

- Manage the Casey Stadium Café and bar services, working regular service shifts.
- Prepare food and beverages for purchase by our customers, maximising sales opportunities.
- Present well-stocked, clean and professional services at all times to the customer.
- Process sales accurately in the POS system, capturing customer sales data wherever possible to maximise our re-marketing opportunities.
- Prepare café plans to match anticipated customer levels.
- Proactively provide information to customers on other happenings within the stadium maximising our services to the customers.
- Look for upselling and cross-selling opportunities based on individual needs.




- Ensure regular cleaning of food preparation, serving and customer areas, including all equipment, surfaces, tables, chairs and floors.
- Ensure all reports, checklists and procedures are completed and signed off.

1. Health and Safety of all staff and customers

- Maintain an understanding of all relevant aspects of the Occupational Health and Safety and Environmental Management Systems.
- Develop protected operating procedures for all café & bar services
- Monitor compliance to policies and procedures.
- Implement and document hazard and environment inspections, risk assessments, risk controls and corrective actions.
- Ensure health and safety is discussed with all staff, on every shift.
- Risk assess work instructions to identify any hazards and act to rectify any identified risks.
- Ensure the dissemination of safety information to staff relevant to their roles and responsibilities.
- Ensure all employees and contractors are inducted and receive regular training as required.

1. Outstanding service delivery to all customers and stakeholders

- Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. This role will be relentless in identifying opportunities to provide outstanding service and will continuously ask themselves, "How would I want a member of my family treated in this situation?"
- Lead and deliver on our customer charter and service standards.

The Food & Beverage Captain must be available to work a mixture of early morning, daytime, evening and weekend shifts. They may from time to time be required to undertake other tasks as directed by the Manager Customer & Commercial, Area Manager or Manager Stadiums.

Essential Qualifications and Experience:

1. Experience in café & Responsible service of Alcohol management
2. Experience delivering exceptional customer service
3. Food Handling Certificate.
4. The position will be subject to relevant pre-employment checks and must maintain a current working with children check
5. Responsible Service of Alcohol (RSA)
6. The successful applicant must hold or be willing to attain first aid and CPR qualifications

Personal Attributes:

1. Customer focused
2. Enjoys hospitality services
3. Understands the Aquatic & Leisure Industry and motivated to serve Aligned Leisure
4. Relentless in their approach to sales and service

📌 Casey Stadium - Food & Beverage Captain (Cranbourne)
🏢 Aligned Leisure
📍 Cranbourne