• Part-time Max Term opportunity based in Brimbank/Melton.

• Salary packaging, gifted leave at Christmas and Easter

• Competitive above-award salary, SCHADS Level 5 + super

About the Role

As a Youth Homelessness Case Manager, you will provide holistic, client-centred support to young people aged 15 to 25 who are experiencing or at risk of homelessness. Working across the Brimbank, Melton and Yarra communities, you will deliver case management, outreach, housing support and advocacy, helping young people and their families build stability, wellbeing and positive futures through tailored support and strong community partnerships.

Key Responsibilities

- Provide intensive, client-centred case management, outreach and housing support to young people aged 15-25 who are experiencing or at risk of homelessness.
- Develop tailored support plans that strengthen housing stability, wellbeing, independence and positive outcomes for young people and their families.
- Advocate for clients and coordinate referrals with housing access points, specialist support services and community agencies across Melbourne's West and North.
- Build and maintain strong partnerships with internal and external stakeholders to deliver holistic, collaborative support.
- Manage a caseload, maintain accurate client records and contribute to service reporting in line with program requirements and quality standards.

About You

- Qualifications: Tertiary qualification in Youth Work, Social Work, Community Services or a related discipline.
- Experience: Demonstrated experience supporting young people experiencing homelessness, housing insecurity or other complex needs, with a strong understanding of the homelessness service system.
- Mandatory Requirements: Current Working with Children Check, National Police Check, right to work in Australia and the ability to meet all pre-employment requirements.
- Desirable Skills: Solid case management, advocacy, stakeholder engagement, communication and problem-solving skills,



with the ability to work collaboratively across service networks.
- Attributes: Compassionate, resilient and adaptable, with a commitment to client-centred practice, social justice and achieving positive outcomes for young people and families.

Benefits

- Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $2650
- 4 days gifted leave at Christmas and Easter (pro rata)
- Additional leave through purchase leave pathways
- Employee Assistance Program, a free and confidential counselling service.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and robust advocacy to address the underlying structural causes of injustice, exclusion and inequality.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ,



we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person's individual decision regarding disclosure will be fully respected.

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received. APPLICATIONS CLOSE: 02 October 2026.

To view the position description, please copy and paste the following link into your browser: https://hrdoc.goodshep.org.au/doc/2025.10_Position Description_Intake and Triage Coordinator.pdf

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Valuable Shepherd asks all candidates about any required accommodations, with the intention of minimising any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current Employee Working with Children Check, National Criminal History Check and proof of the right to work in Australia.

📌 Youth Homelessness Case Manager (Keilor Downs)
🏢 Good Shepherd
📍 Keilor Downs