Provide efficient booking service for all patients and provide efficient utilisation of booking time available for Consultants and Clinicians. Position provides a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.

Job details Position status Permanent
Position type Full-time,Part-time
Occupational group Administration
Classification AO3
Workplace Location Brisbane Inner City,Brisbane - South
Job ad reference QLD/H26CHQ692725
Closing date 01-Oct-2026
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Andrea Johnson
Contact details 07 30682664
Access the

About the Role

In this role you will deliver quality outcomes for children, young people and families (Leader of Self) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include:

- Greeting patients and their families and responding to their needs
- Providing a professional telephone service
- Providing directions and advice regarding locations of services/and/or patients within the facility

Provide an efficient and professional administrative support, which includes:
- To provide excellent customer focus in a friendly and helpful manner, maintain the ability to communicate clearly and confidently with parents, patients, members of the public and departmental staff both in person and over the telephone.
- Undertaking administrative tasks to support patient flow, patient care and movements within the facility
- Liaising with various departments with regards to resources required
- Maintaining data integrity by checking all data in the patient information and billing systems and modifying/updating to ensure accuracy and compliance with policies and procedures.
- Maintain and provide support in accordance with policies and procedures for both medical and administrative records
- Proficiently complete functions associated with the wait listing of patients, bookings for appointments, managing appointment cancellations, rescheduling and removals from the waiting list using the relevant information systems in a timely manner.
- Prioritise workload effectively and perform duties responsibly in the absence of supervision




- Manage and undertake specific administration duties as directed
- Demonstrate high work ethics, the ability to work autonomously and a high level of pride in your work.
- Adhere to relevant Queensland Health policies, standards and relevant legislative requirements, providing feedback on recommendations for improvements to Line Manager

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern Current South Wales.

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the , Jacaranda Place, Ellen Barron Family Centre, our , our , and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our and building inclusive cultures that respect and promote and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

- Opportunities for professional growth and development
- Competitive renumeration
- Annual pay increases
- 12.75% employer superannuation contribution
- 17.5% annual leave loading
- Salary packaging
- Employee wellness and assistance program
- Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS .

Further information





We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

Job search

- Order by
- Keyword

Please use * for wildcard searches. * Search exact phrase

Check to search for the exact phrase. Uncheck to return jobs that contain any of the keywords. * Location

Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Occupational group

Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Salary (yearly) Leave blank if you are searching for casual jobs

- Minimum
- Maximum
- Total Remuneration Only used for Senior Medical or Executive positions
- Minimum
- Maximum
- Department or organisation
- Position status

Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Position type

Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Classification

Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Date advertised

Refine your search

Location:

Occupational group:

Keywords: (optional)

Log in

Username:

Password:

( https://smartjobs.qld.gov.au/jobtools/jncustomlogin.JobSeekerToolBoxAction?in_organId=14904∈_send_pwd_button=Send%20Password )

Need help? Contact us

If you have any questions about your account or accessing this website, please .

If you wish to view or update applications submitted for Queensland Health roles, please log in on the site.

Inclusion and diversity

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and , including making any reasonable adjustments to support you through the recruitment process.

Graduate portal

This recruitment portal is your gateway to a wide range of graduate program positions on offer in the Queensland Government.

📌 Administration Officer Immunisation and Administration Officer 2e Outpatients (Brisbane)
🏢 Queensland Government
📍 Brisbane