As a Treatment Coordinator, you will play an important role in helping patients understand their orthodontic treatment options and ensuring they receive an exceptional experience from their first consultation.
Key responsibilities
- Coordinating and conducting new patient consultations
- Explaining orthodontic treatment options and treatment plans
- Discussing treatment fees and payment options with patients and families
- Building strong relationships with patients and their families
- Following up new patient enquiries and treatment leads
- Supporting treatment acceptance and patient conversion
- Coordinating appointments and patient treatment journeys
- Working closely with our orthodontists and clinical team
- Providing outstanding customer service throughout the patient experience
- Maintaining accurate patient records and administrative processes
About you
- Experienced in orthodontrics — highly preferred
- Experienced in a Treatment Coordinator or similar dental role
- Warm,
friendly and confident when communicating with patients
- Comfortable discussing treatment plans and fees
- Highly organised with excellent attention to detail
- Professional, reliable and proactive
- Confident working independently while also being a strong team player
- Passionate about providing an exceptional patient experience
- Comfortable working across our Belconnen, Manuka and Gungahlin practices
About us
Embrace Orthodontists is an expanding orthodontic practice with three locations across Canberra — Belconnen, Manuka and Gungahlin.
Benefits
- Above Award wages
- Full time position within a growing practice
- Work across three up-to-date Canberra locations
- Join a supportive and friendly orthodontic team
- Opportunity for career growth as our practice continues to expand
- Be part of creating positive experiences and life-changing smiles for our patients