Established in 1970, Kentan Machinery is a successful and growing family owned agricultural and construction machinery business with dealerships at Hexham, Taree, Muswellbrook, Central Coast & Tamworth. We are an authorised sales and service dealer for Kubota Tractors and Excavators as well as retailing agricultural and construction implements from a number of respected leading global brands.

Due to our expansion, we are currently seeking an experienced self-motivated individual for the position of Service Advisor. Successful applicants should preferably have several years of experience in a similar environment and/or related industry.

This position is located at our Hexham dealership and is a full-time role, Monday to Friday and reports to the Service Manager in the same location.

KEY RESPONSIBILITIES

- Carry out administration jobs within the Service Department including but not limited to the following: liaising with customers/suppliers/staff, raising repair orders, internal and retail invoicing, account reconciliation and payments;

- Respond to customer service enquires in a courteous, skilled & timely manner;





- Ensure invoicing details and values are correct prior to the customer receiving the invoice, complete with and including all parts, labour, oil, consumables, sublet charges and travel;

- Management of all warranty papers & assist with claims;

- Prepare, submit, and track all warranty repair orders & claims according to dealership & manufacturer policies;

- Pay close attention to detail, accuracy & timeliness of claims to ensure both Service & Parts departments receive proper credit & payments due;

- Process, submit & balance all extended warranty claims;

- Speak to the manufacturer on behalf of the customer with any enquires or concerns about the repair;

- Work as liaison between customer and the Service department to assure the customer’s machine is maintained & repaired to dealership standards;

- Provide assistance to the Service Manager as required.

Kentan Machinery is an equal opportunity employer and provides a smoke free work environment. If you have the desire to succeed and be part of a growing team, then apply via Seek

📌 SERVICE ADVISOR (Hexham)
🏢 KENTAN MACHINERY
📍 Hexham