Location: Wollongong (Hybrid Working)

About the Role

At icare, we're committed to helping injured workers navigate some of the most challenging periods of their lives. As a Case Management Specialist, you'll take ownership of a varied portfolio of workers compensation claims, including complex physical injury, psychological injury and dispute matters. You'll work closely with workers, employers, treatment providers and rehabilitation specialists to deliver positive recovery and return-to-work outcomes.

This is an ideal opportunity for an experienced Case Manager ready to take the next step into managing more complex claims while contributing to continuous improvement and supporting colleagues across the business.

Benefits

- A corporate wellbeing program with subsidised gym memberships, free flu vaccinations and health initiatives
- Comprehensive learning and development programs aligned to icare’s Core Capability Framework
- Career development opportunities within one of NSW's largest insurers
- Access to our Employee Assistance Program
- Recognition programs that celebrate great work and living our values

Duties

It's an exciting time at icare where no two days are the same. As a Case Management Specialist, you will:

- Manage a portfolio of workers compensation claims from lodgement through to closure, including complex claims.
- Make informed decisions regarding liability, compensation benefits and injury management plans.
- Build trusted relationships with injured workers, employers and service providers to support recovery outcomes.
- Coordinate and lead communication with medical, rehabilitation and treatment providers.
- Provide guidance and support to colleagues on complex claim matters.
- Ensure claims are managed in accordance with legislation, policies and procedures.
- Conduct quality assurance activities and contribute to continuous improvement initiatives.




- Use sound judgement to resolve complex issues and deliver the best outcomes for the people we serve.

Skills & Experience

- Minimum 3 years' experience managing complex claims within workers compensation, personal injury or life insurance, or at least 1 year experience as a Claims Advisor.
- Strong understanding of claims management, injury management and stakeholder engagement.
- Ability to manage complexity, make sound decisions and solve problems effectively.
- Excellent communication and relationship-building skills.
- Solid attention to detail and commitment to quality outcomes.
- Ability to work collaboratively while taking ownership of your portfolio.
- A customer-focused mindset with a passion for helping people.

Culture

We know our strength comes from the diversity of our people and encourage applications from people with different backgrounds, experiences and perspectives. We are committed to creating an inclusive workplace where our people can thrive and make a meaningful impact.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple to deliver better outcomes for those we serve. Whether a person is seriously injured at work or on our roads, icare supports their long-term care needs and helps people recover and return to work.

- icare operates a direct sourcing model so no agency introductions will be accepted.
- We are a Circle Back Initiative Employer and commit to responding to every applicant.
- A talent pool may be created through this recruitment process.

If you are an employee of icare, please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport, or have unrestricted working rights to apply for this role.

📌 Case Management Specialist (Wollongong)
🏢 iCare
📍 Wollongong