Customer Service Administrator

About the role

We are seeking an experienced and highly organised Customer Service Administrator to join our growing team. This is a part-time position, working Monday to Friday, 9:00am to 2:00pm. You will be the first point of contact for our clients, suppliers, and residential builders, managing front-desk operations and providing vital administrative support to our production and sales teams. This is a fast-paced, hands-on role suited to someone who thrives on organisation, teamwork and delivering great service.

Key responsibilities

- Welcome clients, contractors and visitors with a professional and friendly demeanour

- Manage customer enquiries by phone and email, provide accurate information where possible, and follow up promptly when assistance from another team is required

- Assess each enquiry, capture the relevant details and direct it to the appropriate team for action

- Accurately enter customer orders into internal systems

- Communicate with internal teams to ensure customer expectations and deadlines are met

- Deliver a high standard of customer service at every stage of the process

- Help keep the reception area, office and daily workflow organised and running efficiently

About you

- Experience in customer service, administration or sales support, with confidence handling phone, email and face-to-face enquiries

- Strong organisational and time-management skills, with the ability to coordinate front-desk duties and manage competing priorities

- High level of accuracy and attention to detail

- Professional communication skills, both written and verbal

- Self-motivation and the ability to work independently within a small team environment

- A positive attitude and genuine focus on customer satisfaction

- Strong computer skills, proficiency in Microsoft Office, and the ability to quickly learn and adapt to new software systems

Logistics Administrator

About the role:





We are seeking an experienced and driven Logistics Administrator to coordinate day-to-day administration across our growing team. This is a part-time position, working Monday to Friday, 9:00am to 2:00pm. Working closely with the Managing Partner you will keep information accurate, communication clear and tasks on track.

This practical, fast-paced role suits someone who is organised, manages competing priorities and enjoys working in a close-knit operational team. Experience in glass, aluminium, manufacturing, construction or a related industry will be highly regarded.

Key responsibilities

- Provide day-to-day administrative and coordination support to the Managing Partner

- Coordinate logistics and operational activities across the site

- Monitor emails, correspondence and outstanding actions, ensuring timely follow-up

- Prepare and maintain Excel spreadsheets, schedules, trackers and operational reports

- Create, update and maintain documents using Microsoft Word

- Complete accurate data entry and maintain organised electronic and physical records

- Coordinate meetings, appointments and site-related activities

- Liaise with Sales, Operations, Warehouse, Factory, Fitting and Maintenance teams

- Support the Maintenance team by assisting with the QBuild portal system, including data entry, document uploads, job status updates and follow-up of outstanding actions

- Assist with scheduling, deliveries and other logistics-related administration

- Support operational reporting and other administrative requirements





- Follow up outstanding tasks and communicate progress to relevant team members

- Ensure records, documentation and information are accurate and up to date

- Provide general administrative support to the wider site team as required

- Handle company and operational information with appropriate confidentiality

- Contribute to a positive, cooperative and safety-conscious workplace

About you

You will support site administration and coordination across the wider operational team, including providing dedicated administrative support to the Maintenance team. You will maintain accurate records and spreadsheets, work with internal teams and stakeholders, and follow up outstanding tasks promptly.

To be successful in this role, you will bring:

- Experience in administration, data entry, logistics, customer service or a similar role

- Strong organisational and time-management skills

- Excellent attention to detail and a high level of accuracy

- The ability to manage competing priorities and meet deadlines

- Clear and professional written and verbal communication skills

- Confidence working independently and taking ownership of tasks

- A positive, practical and solutions-focused approach

- A robust commitment to providing excellent service to customers and internal teams

- Previous experience in glass, aluminium, manufacturing, construction or a similar operational environment is advantageous

Advanced computer skills, strong Microsoft Office proficiency and the ability to learn new software systems quickly are required.

If this opportunity aligns with your skills and you’re ready to join a growing, delivery-focused business, we encourage you to apply now and become part of a hardworking, high-performing team. Please APPLY NOW!

For any questions about the role or application process, please contact: Natasha Fisher - People and Culture Manager, 04•••••198 or ••••@wellhungproducts.com.au

📌 Multiple Positions: Customer Service Administrator | Logistics Administrator (Townsville)
🏢 Well Hung Glass and Aluminium Products
📍 Townsville