Service Manager | Lead Growth, Clients & Commercial Performance

Service Manager | Lead Growth, Clients & Commercial Performance

Brisbane, QLD | Full-time

Eneraque is looking for an experienced Service Manager to lead the growth, commercial performance and strategic direction of our Service Department.

This is not a role focused on building the daily technician schedule. We already have operational coordination in place.

We are looking for someone who can take ownership of the service business — growing revenue, strengthening client relationships, improving profitability, developing the team and building a service function that becomes an increasingly key part of Eneraque’s growth.

About the role

As Service Manager, you will take responsibility for the performance and future direction of Eneraque’s Service Department.

You will own service revenue and gross profit, develop recurring maintenance revenue, grow existing client accounts, drive new service opportunities and lead a capable technical service team.

You will work closely with our Sales, Operations, Projects, Engineering and Finance teams to ensure service is fully integrated into the wider business and that opportunities created through our installed asset base are actively converted into long‑term client relationships.

What you’ll be responsible for

Own the financial and commercial performance of the Service Department.

Deliver agreed revenue, gross profit and growth targets.

Build and manage the service sales pipeline.

Grow preventative maintenance agreements and recurring service revenue.

Develop existing client accounts and identify new service and aftermarket opportunities.

Drive contract renewals and improve client retention.

Maintain strong relationships with key clients and act as the senior escalation point when required.

Lead, develop and hold the Service Team accountable for performance.

Build annual and longer‑term service strategies, budgets and growth plans.

Monitor margins, pricing, WIP, invoicing, warranty costs and commercial performance.

Identify opportunities across Eneraque’s installed asset base and completed projects.

Work with the wider Eneraque team to convert project clients into long‑term service clients.

Review team capability, utilisation and future resource requirements.

Improve systems, reporting, KPIs and service processes.

Create a proactive service culture focused on growth rather than relying solely on reactive breakdown work.

Day-to-day technician scheduling, service attendance coordination and routine parts ordering are managed by the Service Coordinator. Your role is to lead the department, set the direction and own the result.

What we’re looking for

You will ideally have experience in service management, aftermarket services, industrial services, sales management or another commercially focused technical leadership role.

More importantly, you will have demonstrated that you can take ownership of a business function and improve its performance.

You will bring:

Strong commercial acumen with experience managing revenue, gross profit, budgets and forecasts.





A proven track record of growing sales or service revenue.

Strong client relationship and account management capability.

Experience leading teams and driving accountability.

The ability to develop and execute practical business strategies.

Confidence analysing performance and making decisions when results are off track.

Strong communication and stakeholder‑management skills.

Experience with recurring maintenance or service contracts.

A proactive approach to identifying and pursuing opportunities.

The ability to work across departments rather than operate in isolation.

Experience within power generation, industrial equipment, mechanical, electrical, engineering, construction or technical services would be highly regarded.

Knowledge of generators, engines, electrical systems, fuel systems or related equipment would be advantageous, but technical knowledge alone will not determine success in this role.

What success looks like

Success in this role means:

Service revenue and gross profit are growing.

Maintenance and recurring service agreements are increasing.

Existing clients are retained and developed.

Opportunities are actively pursued rather than waiting for clients to call.

The service sales pipeline is visible and managed.

The team has clear expectations and accountability.

Financial performance is understood and acted on.

Eneraque’s completed projects are being converted into ongoing service relationships.

The Service Department operates as an integrated part of Eneraque.

How we work

Our core values guide how we operate:

Own the Outcome
We take responsibility for the full result, not just our part. We raise issues early, bring solutions and follow through.

Build Client Confidence
We earn trust by understanding what matters, communicating clearly and doing what we say we will do.

Move with Discipline
We act with urgency, focus and control. We remove blockers, make decisions and keep work moving.

Back Each Other
We work as one team. We speak up early, help where needed, recognise good work and never leave a person, client or project exposed.

Eneraque delivers critical power generation and energy infrastructure solutions across Australia and New Zealand.

Our work includes complex power‑generation systems, fuel systems, critical infrastructure and ongoing service support for clients where reliability and performance matter.

We are continuing to strengthen the business around larger, higher‑value projects and long‑term client relationships, and our Service Department is an important part of that strategy.

If you are commercially driven,



enjoy building strong client relationships and want genuine ownership of a service business with significant opportunity to grow, we want to hear from you.

We specialise in pumping, power & lighting solutions for large & small‑scale industrial, mining & construction projects in Australia & abroad. Gas flaring, diesel & gas power, pumping & lighting solutions for large & small‑scale industrial, mining & construction projects in Australia & abroad. Eneraque provides specialist energy solutions — as well as robust lighting, power and pump equipment — to a diverse range of global clients across the industrial, civil, mining and commercial industries. Our organisation is a synergy of three leading providers from the power, water and energy markets: Energen Solutions, SE Power and Swift Rentals — creating one comprehensive company that offer a wide range of services, support and expertise. The Eneraque logo illustrates the fusion of these three different areas of the company. Our innovative solutions and commitment to customer experience make us a trusted global brand. ‘Eneraque services the civil construction, electrical contractor, mining (exploration and construction), rental, government, utilities and environmental markets.’ - eneraque As part of our commitment to conserving your future through maximum utilisation of sustainable energy, Eneraque offers total turnkey energy solutions and high quality pump, power and lighting solutions for greenfield, brownfield and all commercial and industrial sites. We provide the following services: Assessment of requirements Design and drafting Engineering — electrical, mechanical, civil and structural Manufacturing Ongoing operation and maintenance Procurement Delivery Installation/on‑site commissioning Training and on‑going support Eneraque provides specialist energy solutions — as well as robust lighting, power and pump equipment — to a diverse range of global clients across the industrial, civil, mining and commercial industries. As part of our commitment to conserving your future through maximum utilisation of sustainable energy, Eneraque offers total turnkey energy solutions and high quality pump, power and lighting solutions for greenfield, brownfield and all commercial and industrial sites. We provide the following services: Assessment of requirements Design and drafting Engineering — electrical, mechanical, civil and structural Manufacturing Ongoing operation and maintenance Procurement Delivery Installation/on‑site commissioning Training and on‑going support

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as a service manager?
- How much notice are you required to give your current employer?
- Do you have System Process Improvement experience?
- Do you have Cross Functional Team Collaboration experience?
- How many years' experience do you have as a customer services manager?
- How many years of business development experience do you have?

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📌 Service Manager | Lead Growth, Clients & Commercial Performance (Queensland)
🏢 Eneraque
📍 Queensland