Job Description

A day in the life:

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- Lead, coach, and develop Cruise Product Managers and Product Coordinators, ensuring priorities, deadlines, and deliverables are achieved.
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- Foster a high-performing, collaborative team culture through ongoing support, capability development, and performance management.
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- Establish and optimise team workflows, processes, and operating rhythms to improve efficiency, accountability, and delivery outcomes.
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- Oversee product distribution and campaign execution, ensuring EDMs, press activity, and campaign deadlines are consistently met.
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- Partner with Product, Sales, Marketing, Operations, and Aftersales teams to identify challenges, remove barriers, and improve business outcomes.
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- Drive continuous improvement by identifying operational bottlenecks and implementing scalable solutions across the Cruise Product function.
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- Maintain operational excellence by ensuring product accuracy, process consistency, documentation standards, and delivery quality across all platforms.
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- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
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Who you are:

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- Proven experience leading, coaching, or mentoring teams within a product, cruise, travel, or tourism environment.
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- Strong people leadership skills with the ability to build engagement, accountability, and high performance.
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- Demonstrated experience managing multiple priorities, stakeholders,



and deadlines in a quick-paced environment.
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- Strong organisational and workflow management skills with a focus on operational efficiency and delivery excellence.
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- Experience developing, implementing, and improving processes that drive team performance and business outcomes.
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- Excellent communication and stakeholder management skills with the ability to influence across multiple business functions.
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- Proven problem-solving capability with experience identifying challenges and implementing practical, scalable solutions.
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- Experience within the cruise or travel industry and an understanding of product development, distribution, and operational workflows.
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What you'll enjoy:

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Ongoing skills development

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Catapult your career across a network of brands and businesses in an evolving industry

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Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

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Access to industry leading health and well - being programs and financial advisors

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Set up shop in a swanky beachfront office in Broadbeach

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Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

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Take volunteer leave as part of giving back to the local community

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#LI-KP1#IGNT#LI-Onsite

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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Applications close:

📌 Product Delivery Lead - Cruise Product - Broadbeach, QLD (City of Gold Coast)
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