Job Description

Canberra, Australia | Posted on 17/06/2025

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Arventa is a leading provider of powerful risk management cloud based systems. Our cutting edge solutions provide organisations , regardless of type, size, or corporate infrastructure complexity, the power to monitor and manage the performance of their compliance.

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Job Description

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Who we are:

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Arventa was founded in 1996 and supports more than 3,000 Australian customers with our innovative compliance and risk management solutions via itsflagship platformWHS Monitor - www.whsmonitor.com.au .

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As a result of our extensive growth, we are currently expanding our team.

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What we're looking for

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- Problem solving skills - someone who is adept at analysing situations and providing effective solutions.
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- Client engagement skills - someone proficient in building and maintaining strong relationships.
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- Familiarity with Support Processes - someone who understands ticketing systems, SLA's and knowledge databases
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Key Responsibilities

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- Troubleshoot and resolve customer issues across email, chat, and phone
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- Manage and prioritise responses to support tickets, escalating critical issues appropriately.
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- Create and maintain knowledge base articles, FAQs, and internal documentation to support customer self-service.
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- Collaborate with product and engineering teams to report issues, share customer feedback, and test new features.
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Requirements

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What you will need to succeed

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- Sound technical knowledge/skills
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- Exposure to technical support processes
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- Demonstrated experience in a similar environment working to deadlinesUnderstanding of technical support principles and practices
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- 3+ years experience in similar implementation role
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- Experience with SaaS products (desirable)
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- Experience training users in SaaS products (desirable)
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Prior to commencement successful candidates will be required to:

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- Supply copies of all educational qualifications
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PERKS

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- We pride ourselves in upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
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- Growth opportunities
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- A strong emphasis on work/life balance including weekly and monthly office social activities
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OURTEAM& CULTURE

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We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.

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We're here to win: We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.

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We love this stuff: We hire smart, fun, talented people who want to make a difference.

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We've got each other's backs: We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.

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We're owners and we act like it: We take initiative, act with urgency and are accountable for results. We're all engaged.

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Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.

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This is a excellent opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.

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The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.

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This is a fulltime, in the office role

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Note that only short-listed candidates will be contacted.

📌 Technical Support (Canberra)
🏢 Arventa
📍 Canberra