For more than 40 years, Burnie Brae has been supporting older Australians to stay connected, independent and engaged in their communities. What began as a small community centre has grown into a trusted not-for-profit delivering a broad range of health, lifestyle and care services across North Brisbane and Moreton Bay.

Everything Burnie Brae does is centred on empowering and connecting people to live their best lives - with a strong focus on collaboration, compassion and delivering high-quality, person-centred services that evolve with community needs.

As Burnie Brae continues to grow and respond to sector reform, we have created a new executive leadership role focused on strengthening operational performance, service excellence and organisational readiness for the future.

About the Role

This is a rare opportunity for an experienced operational leader to step into a newly created executive role with the ability to genuinely influence how services are delivered, supported and improved.

As Head of Care Services, you will lead a diverse portfolio including Support at Home, CHSP support services, respite, transport, intake and scheduling. You will be responsible for ensuring services operate effectively, teams are supported and held accountable, and the organisation continues to deliver high-quality outcomes for clients and the community.

A key focus of the role will be strengthening systems, processes and operational performance while positioning the organisation for future growth and ongoing sector reform. As a member of the Senior Leadership Team, you will work collaboratively with your peers while contributing to broader organisational strategy and decision-making.

Key responsibilities include:

Lead the operational performance of Burnie Brae's care services portfolio

Drive accountability, performance and capability across a team of middle managers and coordinators





Oversee service delivery across Support at Home, CHSP, respite, transport, intake and scheduling

Work alongside the Head of Strategy, Growth and Engagement to lead operational improvement initiatives and strengthen systems and processes

Manage portfolio budgets, workforce performance and service sustainability

Ensure services meet funding, contractual and regulatory requirements

Contribute to organisational leadership, planning and strategy as a member of the SLT

About You

You're an experienced operational leader who knows how to build high-performing teams, drive accountability and improve service delivery in complex environments. You are comfortable being visible across operations, having difficult conversations when required and creating the systems and structure that allow people and services to succeed.

Our ideal candidate will bring:

Significant leadership experience within aged care, healthcare, disability, community services or another highly regulated environment

Experience leading managers and large multi-disciplinary workforces

Strong financial, operational and commercial capability

Demonstrated success improving performance, systems and accountability

Excellent leadership, communication and stakeholder engagement skills

A hands-on and visible leadership style

Experience in community aged care, Support at Home or CHSP will be highly regarded

Qualifications in business, management, health, community services or a related discipline will be highly regarded

Why Join Us?

Newly created executive leadership role with genuine influence and impact

Chance to shape the future of care services within a respected community organisation

Lead a significant operational portfolio and experienced leadership team

Hybrid flexibility with a Chermside base

Access to salary packaging benefits

A supportive, values-driven leadership team

Purpose-driven work supporting older Australians to live their best lives

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📌 Head of Care Services (Brisbane)
🏢 Streamline HR
📍 Brisbane