Qantas Airways is seeking a Manager Business Improvement for Contact Centres at our Mascot Head Office. The role focuses on leading the CC&R; Quality Assurance Program, using data, insights and AI-enabled capabilities to identify risks and opportunities, and drive continuous improvement across a multi-channel contact centre workplace.
You will partner with operational leaders to deliver customer-focused outcomes, influence decisions and drive transformation, including adoption of new digital AI
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📌 Manager, Contact Centre Quality & AI Improvement (New South Wales)
🏢 Qantas Airways
📍 New South Wales
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