Company Description

We're different. Always Tasty. And Fast

We are Anne’s Pantry, a bakery and café brand in Melbourne’s south-east area since it was founded by a local pastry chef in 1929. As you can tell from our brand name, our main product is the fresh and tasty baguette with a massive range of “homemade flavour” items. Anne's Pantry currently has some stores around the Surrey Hills, Box Hill, Balwyn and Ashburton.

Job Description

Key responsibilities include:

- Managing and controlling the daily retail operations of the store to ensure productive service and achievement of operational objectives.
- Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences.
- Selecting, training, rostering, supervising and evaluating the performance of retail staff.
- Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control.
- Monitoring sales, labour expenses, stock costs, wastage and other operating expenses against established budgets and financial targets.
- Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records.
- Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements.
- Ensuring attractive product presentation,



accurate product information and consistent customer service standards.
- Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction.
- Planning staffing and stock requirements for weekends, public holidays, seasonal periods and periods of high customer traffic.
- Establishing and implementing operational procedures to improve sales, productivity, stock control and service efficiency.
- Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements.
- Safeguarding cash, stock, equipment and other business assets through appropriate security and loss-prevention procedures.

Qualifications

Qualifications:

- At least 2 years of relevant full-time work experience in a similar retail management role
- At least a Diploma in Hospitality Management or a related field.

Additional Information

To be considered for this role, applicants should have:

- Applicants must have full working rights in Australia. Australian citizens and permanent residents are highly regarded.
- Strong leadership and staff supervision skills.
- Well-developed communication and customer service abilities.
- Good organisational and problem-solving skills.
- Ability to work effectively in a fast-paced retail and hospitality environment.
- Sound understanding of stock control, sales performance and daily operational management.

📌 Retail Manager (Surrey Hills)
🏢 Anne's Pantry
📍 Surrey Hills