General Manager – National Growth & Organisational Strategy

HandinHand Mental Health & Disability | Flexible Hybrid | Remote
Competitive Base Salary + Performance Incentive KPI

Help us build what comes next.

HandinHand Mental Health & Disability is a growing national registered NDIS provider offering allied health and behaviour supports with an ambitious vision for the future.

We are entering an exciting new phase of growth, diversification and sector development, with an ambitious vision for what HandinHand can become.

We are seeking an exceptional General Manager to work alongside our Managing Director and leadership team as we enter our next stage of national growth.

If you are someone who naturally sees what could be better, bigger or done differently, we want to meet you.

The Opportunity

The General Manager will provide organisation wide executive leadership across strategy, commercial growth, organisational performance, governance, leadership capability and future opportunities.

You will work alongside an established leadership structure, including our Chief Financial Office, Finance Team & Operations Manager, who will continue to lead day to day service operations and operational delivery, supported by our clinical leadership team.

Your role is broader connecting strategy, operations, people, finance, systems, compliance, marketing, partnerships and new business growth.

What You'll Shape

Turn strategy into clear plans, KPIs and measurable results

Drive sustainable growth across NDIS, Aged Care, Accident Care, insurance, private services and sector education

Identify and develop new markets, partnerships and revenue streams

Strengthen commercial performance, forecasting and organisational productivity

Partner with the CFO on financial performance, budgets and growth

Strengthen quality, risk,



compliance, WHS and governance

Maintain strong alignment with NDIS Practice Standards and regulatory requirements

Build scalable systems, technology, automation and data capability

Lead strategic change and organisation-wide continuous improvement

Mentor senior leaders and build leadership and succession capability

Strengthen organisational structures, policies and governance

Build meaningful relationships and partnerships across the wider sector

Represent HandinHand with key stakeholders and provide executive leadership on behalf of the Managing Director when required

With a growing team of clinical, operational and corporate functions, HandinHand has built robust foundations and is now preparing for its next stage of national growth.

The Leader We're Looking For

You may currently be a General Manager, COO, Executive Manager, Business Unit Director, State/Regional Manager or senior leader within health, disability, aged care, community services or another complex regulated organisation.

Ideally, you will bring:

Relevant tertiary qualifications in business, management, disability/community services or a related discipline

Extensive senior leadership experience, ideally across multi-site or geographically dispersed operations

Strong commercial, financial and budget management capability

Experience translating strategic plans into measurable organisational outcomes





Strong understanding of the NDIS environment, Practice Standards and Quality & Safeguards requirements

Experience across quality, risk, compliance, governance and WHS

Proven ability to mentor and develop senior leaders

Organisational design and workforce planning capability

Solid stakeholder, partnership and influencing skills

Confidence with technology, data, performance reporting and innovation

A genuine commitment to ethical, person-centred and rights-based services

Most importantly, you will bring curiosity, energy, integrity and ambition.

Base Salary + Performance Incentive

The role offers a competitive executive base salary plus a performance-based incentive, linked to agreed KPIs and the successful delivery of HandinHand's strategic priorities.

Why HandinHand?

We have intentionally built a culture that is supportive, collaborative, personable and highly values-driven.

Quality assurance is immensely important to us.

Our vision extends beyond service delivery. We want to increase our contribution across professional education, sector development, partnerships, practitioner capability, technology, innovation and thought leadership.

You will have genuine influence, direct access to the Managing Director and the autonomy to bring forward ideas, challenge conventional thinking and help shape what HandinHand becomes next.

We offer flexible and hybrid working, including remote work where appropriate, because we are interested in outcomes, leadership and contribution not simply where someone sits.

Build Something Exceptional

If you are a commercially astute, forward thinking and values led leader who wants the opportunity to help build something genuinely exceptional, we would love to hear from you.

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📌 General Manager (Queensland)
🏢 HandinHand Mental Health and Disability
📍 Queensland