Scheduling Coordinator – Field Operations

Helensvale, Gold Coast | Full-Time

Are you highly organised, adaptable and confident managing competing priorities in a fast-paced workplace? If you enjoy problem-solving, building strong working relationships and creating order when plans change, this could be the opportunity for you.

About SATS

Smoke Alarm Testing Services (SATS) is a locally owned and operated professional smoke alarm compliance company. For more than 15 years, we have helped protect homes across Australia and New Zealand, working with real estate agencies and landlords to ensure their properties meet applicable smoke alarm legislation.

Our Head Office in Helensvale is looking for a positive and adaptable Scheduling Coordinator to join our fun, energetic and supportive team.

At SATS, we value our people, quality, innovation and exceptional customer service. We provide our team members with the tools, training and support they need to succeed and grow within their roles.

About the role

In this important operational role, you will coordinate and plan efficient schedules for our field team across multiple states within Australia.

You will balance technician availability, geographic coverage, operational requirements and client priorities to ensure work is completed efficiently and in accordance with applicable legislative requirements.

No two days will be the same. You will need to think ahead, respond confidently when plans change and take ownership of your portfolio to achieve the best possible outcomes for our technicians and clients.

Key responsibilities

Plan effective and efficient future work schedules using our purpose-built software.

Maintain accurate technician, scheduling and operational information within our database.

Review and respond to technician leave requests while managing operational coverage.

Build positive and productive working relationships with field team members.

Maintain strong client relationships for the projects under your control.

Respond promptly to scheduling challenges and resolve problems effectively.

Take ownership of your portfolio to support smooth operations and excellent client outcomes.





You’ll be a great fit if you

Can remain calm, pivot quickly and reset priorities when plans change.

Have exceptional attention to detail and take pride in producing accurate work.

Are highly organised and comfortable managing a large volume of competing tasks.

Communicate confidently and enjoy building strong working relationships.

Can work autonomously while also contributing positively to a team.

Take ownership of challenges and follow them through to resolution.

Have a proactive mindset and genuinely care about delivering excellent service.

Free access to our Employee Assistance Program (EAP)

Join a fun, energetic and supportive Head Office team.

Receive the training, systems and tools needed to succeed.

Work in a varied position where your decisions make a genuine operational impact.

Build valuable skills in scheduling, workforce planning and field operations.

Become part of an established company with a long-term vision for continued success.

If you are ready to refine your skills, take ownership of a rewarding position and contribute to the long-term success of SATS, we would love to hear from you.

To learn more about SATS, visit www.sats.com.au.

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Your application will include the following questions:

- How many years' experience do you have as a Scheduling Coordinator?
- Do you have customer service experience?
- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?

Proudly Australian owned and operated Smoke Alarm Testing Services is a National Company operating throughout Australia and was founded by Jeremy Batten,



a former Licensed Real Estate Agent.

After identifying continual changes to legislation, Jeremy discovered that most Real Estate Agents and Landlords weren’t complying with their obligations under the relevant governing acts. This can not only be detrimental and fatal to the occupier but also to the Agent and Landlord under their duty of care responsibilities.

"A Real Estate Agents role is to sell and manage properties, in the best interest of their Vendor / Property Investor, and are not equipped nor experienced in the installation, testing and servicing of smoke alarms. Imagine a Property Manager having to have the experience, knowledge and qualifications to successfully conduct the minimum testing and servicing requirements, then having to carry ladders, tools, batteries, and testing logs with them to each property, surely other parts of their job would suffer" says Jeremy.

Source: This is an extract from the company's own website.

Proudly Australian owned and operated Smoke Alarm Testing Services is a National Company operating throughout Australia and was founded by Jeremy Batten, a former Licensed Real Estate Agent.

After identifying continual changes to legislation, Jeremy discovered that most Real Estate Agents and Landlords weren’t complying with their obligations under the relevant governing acts. This can not only be detrimental and fatal to the occupier but also to the Agent and Landlord under their duty of care responsibilities.

"A Real Estate Agents role is to sell and manage properties, in the best interest of their Vendor / Property Investor, and are not equipped nor experienced in the installation, testing and servicing of smoke alarms. Imagine a Property Manager having to have the experience, knowledge and qualifications to successfully conduct the minimum testing and servicing requirements, then having to carry ladders, tools, batteries, and testing logs with them to each property, surely other parts of their job would suffer" says Jeremy.

Source: This is an extract from the company's own website.

What can I earn as a Scheduling Coordinator

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📌 Scheduling Coordinator (City of Gold Coast)
🏢 Smoke Alarm Testing Services
📍 City of Gold Coast