Job Description

We are looking for a Guest Service Agent to join the Front Office Department at Novotel Melbourne on Collins.

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- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
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- Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
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- Assist guest with all enquiries and Complaints and provide accurate information to guests about property fecilities and features
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- Handling call volume and maintaining phone etiquette
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- Rotating shifts and rosters
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- Take reservations as required in the absence of the Reservations Team
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- Rotating shifts and Rosters
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- The physical aspects of the role which include but are not limited to; standing, occasional lifting and carrying, occasional pushing, pulling, ascending or descending stairs
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- Prior experience working with Opera Cloud prefered
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Your experience and skills include:

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- The ability to work a flexible 7-day roster.
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- Exemplary written and verbal communication skills
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- Well-presented with a natural ability to build rapport both in person and over the telephone
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- Strong focus and passion for hotel operations
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- Ability to deliver excellent customer service
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- Ability to provide prompt and effective service including upselling advantageous
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- Self-motivated with positive and professional attitude
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- Time management skills with the ability to multitask
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- Flexible and able to embrace and respond effectively to change
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- Prior experience working with Opera or a related system
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- Fluency in English
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- Additional languages are a plus
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📌 EN - Reception Agent (Victoria)
🏢 AccorHotel
📍 Victoria