This position is to join the head office of The Bob Wood Group, a company widely regarded as the leading Australian Inbound Tour Operator and has grown into a group of companies operating in several areas of the Australian and PNG Inbound tourism sector. At The Bob Wood Group we are passionate creators of exceptional experiences.

The Bob Wood Group’s companies are, Bob Wood Cruise Group (BWCG), Guides Australia and GC Journeys. Our teams are committed to service and are dedicated to provide our clients with local insight and practical knowledge that is enhanced by global expertise and presence.

Role Objective

This role is part of the Product team and is responsible for designing & developing touring products as requested by clients.

Main Responsibilities

- Quote and prepare tour itineraries tailored to customer requirements.
- Liaise with suppliers to negotiate rates and services for events/activities.
- Research suppliers to meet special interest tour requirements and maintain supplier communication.
- Assist in the preparation of large and complex tenders/submissions, ensuring adherence to deadlines.
- Ensure tours run as planned, meeting guidelines, standards, and cost requirements.
- Maintain regular communication with clients about current and new tour operations.
- Prepare documentation outlining activities for each tour during the quoting and tendering process.
- Copywrite and proofread sales materials and tour descriptions.
- Compile and submit tour details as needed for clients




- Build and maintain relationships with key stakeholders and clients through email, phone, face-to-face meetings and Trade events
- Assist Accounts Department with invoice queries and discrepancies.
- Attend Famils & Tradeshows when requested

Other Information

- Due to the nature of the tourism industry, the role will include working extra hours when operationally required and possibly over weekends and public holidays due to deadlines

Knowledge & Experience

- Experience in travel, product or cruise
- Experience developing itineraries or travel programs
- Excellent Australia product and destination knowledge
- Understanding of logistics
- Australia product and destination knowledge
- Excellent organisation and time management
- Ability to think outside the box and on your feet
- High attention to detail
- Strong teamwork and interpersonal skills
- A genuine passion for travel and discovering recent experiences
- Knowledge of the cruise industry a bonus but not essential

Computer Skills Required

- Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)
- Experience using an in-house Reservations System such as Tourplan would be considered an advantage

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Product Development Coordinator?
- Do you have customer service experience?

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📌 PRODUCT SPECIALIST (City of Gold Coast)
🏢 The Bob Wood Group
📍 City of Gold Coast