POSITION DESCRIPTION

Position Title

Domestic and Family Violence(DFV) Aboriginal Focus Worker

DateSeptember2026

LocationShort-Term Crisis Accommodation

Organisational Unit/Department

Queanbeyan Core and Cluster

Hours Range 32 hours per week – this role requires a later start on one designated day each week

VISION AND MISSION

Our vision is for everyone living in a secure and safe environment

Our mission is to support people experiencing difficulties due to homelessness and domestic and family violence by providing responsive interventions and crisis support

VALUES

RESPECTEMPOWERMENTEXCELLENCECOLLABORATIONINTEGRITY

We act with kindness and respect, providing a friendly, safe confidential environmentWe treat people equally, with dignity and compassion, understanding an individual’s right to make their own choices We are dedicated to providing an accountable, reliable and high-quality serviceWe partner with our clients in their care and work collaboratively with other services to support them We are honest, trustworthy, and accountable in our work and relationships

Position reports to Coordinator – Queanbeyan Core and ClusterReportablePositions

Nil

Position Purpose

The Domestic and Family Violence (DFV) Aboriginal Focus Worker assists the Coordinator in delivering culturally safe and responsive services to women, including Aboriginal women and their children experiencing domestic and family violence.

The role includes providing case management and support within a short-term crisis accommodation setting, assisting clients to stabilise, provide advocacy support around housing, ensure client safety, and assist with daily activities as required.

The position exercises a high degree of autonomy and provides specialist cultural advice to ensure services are relevant, accessible, and effective for Aboriginal women and their children.

This is a 32-hour per week position worked across four days and is an on-site, face-to-face role which does not include a work from home provision. The job may include community engagement and outreach activities as required to support strong relationships between services and Aboriginal communities.

Key Responsibilities

Under the supervision of the Coordinator, the DFV Aboriginal Support Worker will primarily be responsible, but not limited to,

the following duties:

- Provide culturally safe, trauma-informed support to women, including Aboriginal women and children experiencing domestic and family violence within a crisis accommodation setting;
- Undertake client needs assessment and provide support to clients escaping domestic violence including:
- crisis intervention
- practical and emotional support
- coordination of services
- Liaise with other agencies across the service spectrum to provide comprehensive integrated delivery of services in conjunction with clients;
- Maintain the CIMS client database and ensure accurate, up to date and concise information is recorded for all clients, including contributing to a case plan;
- Participate in the NSW statewide vacancy management system and referral tools;
- Participate in daily handover and team meetings as required, and proactively contribute to program development and undertake related tasks;
- Respond to emergency situations if needed;
- Undertake on-call duties as required, as agreed with the service;
- Participate in service evaluation and planning to identify service delivery gaps and recommended improvements;
- Work in accordance with the Work Health and Safety Act, Risk Management framework and organisational operating policy and procedures.

Additional Responsibilities

- Assist with service coordination to support long-term safety and wellbeing
- Support community engagement and outreach activities
- Assist in group programs where applicable
- The above list is not exhaustive, and the role may change to meet the overall objectives of the organisation

Special Requirements

This is an Aboriginal identified position. Aboriginality is a genuine occupational qualification under Section 14 of the Anti Discrimination Act 1977 (NSW). This position is also designated for a female applicant in accordance with Section 31.

Qualifications, Experience & Selection Criteria

- Minimum Diploma in Community Services, or similar welfare qualification or working towards;
- Demonstrated understanding of domestic and family violence, including its complexities and impacts on Aboriginal women and children, and the ability to respond in a culturally sensitive manner;
- Ability to work with local Aboriginal communities and the broader community to advocate and promote awareness of domestic and family violence;
- Demonstrated commitment to the values of Molonglo Support Services and our mission for people to live in a secure and safe environment;
- Demonstrated ability to work collaboratively with colleagues and independently without direct supervision;
- Strong understanding of client-centred practice and the ability to engage effectively with clients in crisis using appropriate, trauma-informed approaches;
- Demonstrated ability to assess clients’ needs and provide case management plans;
- Sound knowledge of issues pertaining to domestic violence, and the ability to work within a feminist framework;
- Ability to engage children, young people and their parents/carers and an understanding of the health and safety requirements in providing services to children;
- Ability to think innovatively and creatively to develop tailored client solutions;
- Experience working with Aboriginal and Culturally and Linguistically Diverse women and children in a culturally sensitive manner;




- Experience in record keeping, preparation of reports;
- Ability to use online case management systems and Microsoft Office programs;
- Current NSW Working with Children Check and NSW Police Check.
- Current drivers licence and your own vehicle with comprehensive insurance.

Prerequisites

- Current National Police Certificate
- Current NSW Working with Children Check
- Current adult first aid certificate

Integrity ChecksEligibility to live and work in NSW Australia

Award (if applicable)

Social Community Home Care and Disability Services Industry Award 2010

Resource Management

Nil Relationships

Liaise with other Molonglo staff, Coordinator, administrators, and EO period 6 months (with a 3-month review)

Foundation Competencies

Required Behavioural Competencies Required Technical Competencies Required Willingness to work and act in a manner that deliverseffective:

Expectations in the role Knowledge of management with demonstrated skills in the following areas

Quality / Continuous Improvement

Works within service delivery practices in line with quality and compliance standards. Acts to improve practices through suggestions and implementation of any approved improvement plans. Contributes to the development of evidence-based practice. Provides survey forms residents if requested and reports feedback. Provides a consistent, compliant and best-practice approach to casemanagement at Queanbeyan Core and Cluster, supporting improvement and consistency in practices. Participates in regular team meetings, if requested and proactively contributes to ongoing program development.

Communication

Verbal – confidently and clearly articulates facts and conveys information in a manner appropriate to the target audience. Written – clear and concise presentation of information and messages in such a way that conveys understanding and retention of the content (includes the production of reports, project briefs, correspondence, emails, leaflets)

Human Resources and Self-Direction

Participates in internal and external supervision. Ensures practice is in line with behavioural competencies. Maintains awareness of own skills strengths and identifies any gaps. Seeks, and is open to feedback on own effectiveness. Proactively identifies areas for self-development. Actively works to address skills and knowledge gaps in line with training and supervision plan. Seeks support and guidance as needed.

Planning and Organising – Time and Task Management

Performs own role and responsibilities effectively. Manages time and responsibilities effectively. Prioritises work and addresses what is most urgent, plans for important tasks. Uses tools effectively to assist with planning and organising.

Responsibility and Accountability

Understands the role and its responsibilities. Takes personal accountability for actions and decisions. Role models positive and productive behaviours to colleagues within the organisation, clients and external stakeholders.

Operational / Strategic Planning

Supports the achievement of organisational goals. Provides input, feedback and development of operational and ongoing planning. Adheres to action plan and KPI’s in day-to-day work.

Diversity and Conflict Resolution

Recognises and respects differences in cultural background. Responds in culturally appropriate ways.

Person Centred / Client Focus

Upholds and promotes client centred focused services. Listens to and gains understanding of client perspective anticipating ensures program adheres to HSA funding contracts and guidelines including client brokerage and any other grants.

Key Result Areas

Domestic ViolenceSupport The Domestic Violence SpecialistWorker works collaboratively with staff, leaders and administration and to achieve the organisations goals The primary focus is: To create a safe supportive andwelcoming setting forwomen and their children thatand is age appropriate.

Program and Practice

Undertake client needs assessment for women, including Aboriginal women and their children, and provide comprehensive case management support to clients escaping domestic violence including:

- safety planning and initial assessment of client need
- crisis intervention preparation, implementation, and evaluation of case plans
- practical and emotional support, including case coordination with services and referral to a range of agencies
- Maintain accurate case notes and records in CIMS
- Participate and contribute to regular team meetings
- Reflect on and document regularly personal and team practice to use for continuous improvement and planning
- Support the development, implementation and review of the program and activities with support from the Coordinator and other staff
- Ensure relevant information is communicated to the team through the appropriate channels
- Undertake on-call duties on a rotational basis as required. Staff will be expected to provide primary telephone support and attend the service out of hours for crisis intake, dispute resolution and other issues as they arise.
- Represent the service at interagency meetings as required
- Organise and facilitate group and educational programs, as required
- As per individual work plan
- Activities and experiences are purposeful,



supports ongoing plan goals and planned for/available every day
- CIMS notes and case plans are logged within agreed timeframes, and the client has been provided a copy of the plan no later than 48 hours following plan meeting
- Administration tasks completed in a timely and accurate manner
- Using MS Teams, team is notified of pertinent information

Health and Safety

Each resident’s health, safety and wellbeing is promoted and supported

Hygiene practices are promoted and implemented

The safety of children is always promoted and advocated for

Illnesses are reported and managed according to procedures

Incidents are documented and Coordinator notified and recorded on the register as per Molonglo policy and procedures

Child safety concerns are documented and reported when required

Positive assessments, risk assessments, ratings, spot check reports

Positive internal audit reports and reviews

Relationships with Residents

Interconnections with residents are respectful, responsive, meaningful, open and supportive

Support residents to make decisions and choices regarding their safety and in accordance with their case plans

Positive behaviour guidance methods utilised when working with children

As per individual work plan

Positive resident feedback

Positive co-worker feedback

Resident’s participation, opinions and contributions are clearly documented and used to inform programming

Positive internal audit reports and reviews

Partnerships with the community

Support safe opportunities for residents to engage positively with the community

Develop and participate in safe opportunities for excursions and incursions

Participate in networking opportunities

Support cultural opportunities

As per individual work plan

Participation in the community clearly documented

Positive family feedback

Support agencies are supported in their participation, opinions and contributions

Positive internal audit reports and reviews

Governance

Familiarise yourself with and adhere to Molonglo’s Policies and Procedures, including the Code of Conduct, Human Resources policies and guidelines and Work Health and Safety obligations

Demonstrate dedication and commitment to work in accordance with Molonglo’s values and behaviours

Attend prearranged dates scheduled for supervision and organisation wide training, including organisation forums and online induction and be actively involved in the 6-week induction review, 3-month probationary reviews, 3-monthly check-ins and a recurring annual performance review with the relevant supervisor/s

Contribute to or participate in Continuous Quality Improvement (CQI) activities of the organisation, and implement CQI strategies into work practices

Meet the challenges of change as it occurs within the service and organisation

Attend or complete foundation and position specific training courses set by the organisation and attend or complete discretionary training as approved by the

Actively assess, manage and where possible mitigate workplace risk including (WHS), consumer related risk, reputation risk and personal risk

Works in line with Behavioural Competencies

Ensure policies, procedures and codes are complied with at all times

Ensure all interactions are undertaken in accordance with the behaviours set, as outlined in the Code of Conduct

100% attendance at performance reviews

Completion of induction and orientation within set timeframes

Positively embrace and adopt change as it occurs

Ensure arrangements are made so that 100% of courses are attended or completed

Report risk to the appropriate Molonglo personnel and utilise current risk management tools and procedures available

Protect the rights, safety and wellbeing of children and provide a child

Provide reports within set timeframes

Deliver a high level of client service in line with the Molonglo Support Services Client Services Charter

Provide accurate and detailed reporting as required

Ensure privacy and confidentially is maintained at all times

Provide bi-monthly and annual program reports from a DV perspective as requested

Financial Management

Ensure accurate records and accountability of expenditure and provide receipts to the Coordinator

Ensure any spending is authorised by the coordinator

Requests for client brokerage is in line with HSA guidelines and Molonglo Support Services policies and procedures

Consult with Coordinator prior to seeking funds from supporters

All expenditure is pre-approved

Spending receipts/invoices are signed, allocated and provided to the Coordinator for processing within agreed timeframe

Client Engagement and Community Events

Engage in planning and implementation of client engagement activities or community events as per programming

Assist in the co-ordination of specific projects as appropriate

Represent the service and the organisation at community events

Implement initiatives and activities detailed in the operational plan for the Queanbeyan Core and Cluster

Feedback demonstrates high levels of satisfaction

Work collaboratively with staff with community engagement activities

Attend community engagement events together as required

Attend and actively participate in cultural interagency meetings and

All Areas

Perform other duties as are within the limits of the employee's skill, competence and training, consistent with the respective classification and within the scope of the position

Undertake relevant training and personal development opportunities relevant to the role

Other duties performed as requested

Attend training and personal development opportunities as agreed with the Coordinator

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📌 Domestic and Family Violence Aboriginal Focus Worker (Queanbeyan)
🏢 Molonglo Support Services
📍 Queanbeyan