Are you ready for your next challenge?

We are all about the delivering classleading experiences for our clients, their employees and guests and need exceptional people to join our team. We currentlyhave an excellent opportunity, as a Senior Concierge where you will have theresponsibility for managing the daily visitor management experience &partnering; with reception for all site welcome activities. You will be requiredto ensure efficient operations of Concierge and help curate the experience ofall internal and external clients.

This role is more than just the basicsand requires someone with of energy, drive and commitment. We are looking for ateam member who is highly passionate on all things service and is looking todeliver personalised service to all who arrives to our client’s site.

About you - your Responsibilities, Skills,and Experience

- You know how to make a memorable firstimpression and consistently deliver an authentic, premium arrival experience.
- You have a minimumof three years’experience in a concierge, reception or front-of-house role within a premium five-star hotel,corporate environment or A-grade commercial building, including experiencesupporting or guiding others.
- You will provide visible,hands-on leadership & support to the Concierge/Reception team and help maintainconsistent service standards across daily operations.
- You will support the allocation of daily responsibilities, team coverage, operational handovers and changing business priorities.
- You will coach, supportand assist with the onboarding of Concierge/Reception team members,sharing knowledge and encouraging a collaborative team environment.
- You will act as an initialescalation point for complex client, visitor and operational matters,responding calmly,



professionally and with sound judgement. Workingalongside of the buildingmanagers and in office security.
- You have strong experience in reception and concierge services,administration, mailboxmanagement and stakeholder communication.
- You are proficient in Microsoft Officeproducts and confident learning and supporting workplace technology and operational systems.
- You will maintain accurateoperational records, shift reports, handovers and team communications.
- You will identify opportunities to improve the client experience, team processes and day-to-dayservice delivery.
- You manage your time effectively, confidently prioritise competing demandsand help the widerteam respond to changing operational requirements.
- You are an excellentcommunicator who can provide clear direction and relate effectively with clients, colleagues and stakeholders, including when underpressure.
- You demonstrate initiative, accountability and ownership whileremaining open to feedback and new ways of working.
- You are motivated to promote and engage clientsin events, workplace experiences and site activities.

You are flexible and willing to step into additional team leadership responsibilities when required.

About us Benefitswe offer and our culture.

- We’re passionate about ourpeople and we offer a supportive, positive, and inclusive work environment.
- We work in prestigious locations and offices.

We offer role & career development along with crosstraining opportunities.

We reward our peoplefor high performance.

We offer generous staff discounts acrossour iconic Australian venues of up to 50%

Food & coffee provided

Refer a friend program,with bonus’s

Trippas White Group is an EqualOpportunity Employer and encourages indigenous Australians to apply.

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📌 Senior Concierge l EY Melbourne
🏢 Trippas White Group
📍 Melbourne