We have a client in Perth who are looking for IT Service Desk Support Engineers
2nd line IT Service Desk Support
Salary: £30,000 to £35,000 pending experience
5 Days on site
Start date: beginning October 2026

- To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.
- Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures.
- Positively promote the IT Team to develop the team profile and that of the wider IT function.
- Participate in internal meetings, as required, to share and develop knowledge and best practice.
- Provide end to end' ownership of all incidents and service requests to ensure that problems are resolved effectively.




- Be proactive and ensure that regular status updates are provided to open tickets.
- Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
- Investigate and resolve common desktop issues to ensure business continuity.
- Thoroughly investigate issues to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
- Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice
- Robust technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure.
- Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP.
- Experience using ITSM or ticketing tools

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📌 IT Service Desk Support Engineers (Western Australia)
🏢 Vertex I.T. Solutions
📍 Western Australia