We are seeking an enthusiastic and driven Customer Service Officer with the ability to go above and beyond providing exceptional customer focused logistic solutions in a fast-paced environment.

What will you be doing:

- Respond to customer enquires either by telephone, email, or face to face with excellent verbal and written communication skills.
- Assisting customers with a diverse range of queries including schedule interpretation, freight preparation, distribution and tracking of cargo.
- Generate customer quotes, prompt processing of consignments, invoices, and credits in accordance with policies and procedures.
- Work alongside Operations and Marine departments to efficiently plan and coordinate customer-based freight solutions.
- Undertake general reception tasks such as invoice reconciliation and stock ordering.
- Maintain and update live schedules via the website and issuing notices to customers and suppliers.
- Confident in handling customer grievances by establishing a sincere tactful approach
- Assisting the Sales team with Ad hoc tasks

08th September, 2026

Customer Service Officer
CAIRNS

About your experience:

- Administration all-rounder (previous experience in freight logistics desirable)
- High level computer literacy,



with proficiency in Microsoft Office (Word/Excel/Outlook)
- Ability to take initiative and work autonomously across multiple software platforms.
- High level written & verbal communication skills.
- High level of accuracy and attention to detail
- Excellent time management and organisation skills.
- Open car licence (Highly desirable)
- Polite phone manner
- Experience in the CRM programme advantageous

Why Join Sea Swift?

At Sea Swift, our people are our greatest asset. We offer a supportive workplace along with a range of benefits, including:

- Employee Assistance Program (EAP)
- Ongoing learning and development
- Employee rewards and recognition program
- Discounted health insurance
- Salary sacrifice options
- Supportive and team-oriented team environment

You must have the right to live and work in Australia to be considered for this position.

The successful applicant will be required to undergo reference checks, a Police Check, pre-employment medical assessment, and drug and alcohol screening.

Sea Swift is an Equal Opportunity Employer and values diversity in the workplace.

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📌 Customer Service Officer (Cairns Regional)
🏢 Sea Swift
📍 Cairns Regional