Power Progress. Partner with Producers. Grow Your Careerat RDO Equipment.

At RDO Equipment, we're not just about machines, we're aboutpeople, progress, and purpose. Whether you're leading a team in the workshop,supporting technicians, or working closely with customers, your work helpspower the industries that build and feed Australia.

We're looking for an experienced and motivated ServiceSupervisor to join our Sydney branch. This is an exciting chance for ahands-on leader who is passionate about developing people, building strongcustomer relationships, and driving workshop performance.

Why RDO Equipment?

- Workwith people who connect, collaborate, and make an impact together
- Realcareer pathways and leadership development opportunities
- Workwith the leading equipment brand Vermeer
- Accessto the latest diagnostic technology and equipment in a clean, safe, andwell-equipped workshop
- Bepart of a business that celebrates wins, supports one another, and buildscareers that matter

About the Role

Reporting to the Service Manager, you will play a keyleadership role in the day-to-day operation of the workshop, ensuringexceptional customer service, efficient workflow management, and a safe,productive working environment.

Key Responsibilities

- Providingexcellent customer service, seeking customer feedback, and offering adviceto customers over the phone
- Monitoringand managing daily workshop workflow while ensuring compliance withcompany procedures and standards
- Assigningjobs to Service Technicians and supporting team members with performance,development, and day-to-day operational matters
- Schedulingand conducting in-house training for Service Technicians and apprentices




- Maintainingproduct knowledge and liaising with the Parts Department as required
- Assistingwith the management and resolution of customer concerns and disputes inconjunction with the Service Manager
- Supportingthe timely completion of warranty claims and work-in-progress (WIP)requirements
- Reviewingrepair work before equipment is released to customers to ensure qualitystandards are met
- Drivinga strong safety culture and leading by example within the workshop

About You

To be successful in this role, you will bring:

- Strongsupervisory or management experience with the ability to lead, mentor, anddevelop a high-performing team
- AMechanical Trade Certificate (preferred but not essential)
- Experiencewith engine overhauls and major repairs, including electrical, hydraulic,and diagnostic troubleshooting
- Excellentcustomer service and communication skills
- Strongorganisational and problem-solving abilities
- Amature attitude and a logical, methodical approach to your work
- Acurrent and valid driver's licence
- High-riskwork tickets and/or licences will be highly regarded

Who is RDO?

RDO Equipment proudly represents Vermeer Corporation's rangeof Construction and Environmental equipment across Australia. Continuing a60-year Australian legacy of innovation and partnership with industry, weprovide specialist sales, service and parts support to customers acrossconstruction, environmental resource management, civil infrastructure,utilities, recycling and related industries.

Ready to Make Your Mark?

Ready to build what matters, lead a passionate team, andgrow your career with an industry leader?

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📌 Service Supervisor (New South Wales)
🏢 Rdo Equipment
📍 New South Wales