Join the team at Westaway Restorations, where we help families, businesses and communities across Northern NSW and South East Queensland recover after floods, fires, storms and mould damage. For over 35 years, people have trusted us to help put their lives back together, and we're looking for an Office Coordinator to join our team.

At Westaway, you'll work alongside an experienced and supportive team and get exposure to every part of the business. We also support ongoing training and professional development.

About the role

This is a support role for our General Manager and Business Manager. They carry responsibility for how the business runs; your job is to take work off their plate and make sure the things that keep the business moving actually get done.

Day to day that means supplies and warehouse stock across our locations, vehicles and fleet, IT setup and assets, and the people and subcontractor paperwork that sits behind all of it. On top of that you'll be handed projects, like pulling together information for insurer scorecards or getting a set of records into order. You'll be shown what's needed and supported through it.

Experience in administration, office coordination or a related field is advantageous rather than essential. We're also willing to consider candidates with the right attitude, work ethic and aptitude who are looking to build a career in the restoration industry.

No two weeks look the same. There's a steady rhythm of office and compliance administration, and then there are storm events, when the phones run hot and everyone pitches in. The people who enjoy it here are the ones who like being useful when things get busy.

Over time you'll learn how every role in the business works, so you can step in and cover where you're needed. That might be supporting the claims side when someone's on leave, or picking up a piece of scheduling during a busy run. It's how we keep a small team resilient, and it means you'll understand this business from end to end in a way most administrative roles never do.

What you'll be doing





Supplies, warehouse and logistics

Ordering warehouse consumables, equipment and stock for our locations

Regular stock checks at the warehouse, tracking levels and reordering so crews aren't caught short mid-job

Occasional visits to our other locations alongside the General Manager or Business Manager

Uniform and PPE ordering, sizing and distribution

Coordinating deliveries and transfers of stock and equipment between sites

General office administration, supplies, printing and post

Fleet and vehicles

Scheduling and booking vehicle servicing, registrations and repairs

Managing fuel cards, tolls and vehicle records

Coordinating vehicle logistics across locations, including allocations and changeovers

IT and assets

Setting up laptops, mobiles and accounts for new starters, and recovering them when people leave

Maintaining the IT asset register

First point of contact for IT support, telco and office facility accounts

People and compliance administration

Employee onboarding and offboarding, including inductions, document collection and system setups

Maintaining HR records, training registers and licence renewals

Administrative support for our health, safety, quality and setting systems

Keeping critical documentation filed correctly and up to date

Subcontractor administration

Helping onboard new subcontractors, including collecting licences, insurances and induction paperwork

Keeping the subcontractor register up to date and flagging certificates before they expire

Chasing outstanding paperwork and answering routine queries

Keeping our job management systems accurate and up to date

Claims and scheduling support





Covering claims management and scheduling duties during team members' annual leave

Supporting our Claims Managers through event periods, including coordinating specialist services

Assisting with KPI tracking and reporting so claims stay within insurer timeframes

Projects and general support

Collating and presenting information for insurer scorecards and reporting

Getting records, registers and files into order

Whatever else the General Manager or Business Manager needs a hand with

What you'll bring

You're a doer. You see what needs doing and get on with it without being asked twice

You're organised, and you follow through on the boring things as well as the interesting ones

You're reliable and you turn up

You're comfortable with computers and quick to pick up new systems

You can write a clear, polite email and you're happy on the phone

You want to learn. This role touches every part of the business and there's a lot to take in

Discretion, because you'll see confidential information daily

Current driver's licence

Helpful, but not essential

Any administration, retail, warehouse or customer service experience

Background in insurance, construction, trades or restoration

Exposure to stock control, procurement or fleet administration

Why You'll Love Working With Us

Training & development – we support ongoing training and industry certification

Experience recognised – relevant experience and skills are valued and rewarded

Career opportunity – build a long-term career in an essential and growing industry

Variety – no two weeks are the same, and you'll get exposure to every part of the business

Genuine flexibility – we're understanding when it comes to leave, family and the things life throws at you

Supportive culture – join a down-to-earth team that genuinely has your back

Make a difference – help people and businesses recover after floods, fires, storms and other unexpected events

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📌 Office Coordinator (City of Gold Coast)
🏢 Westaway Restorations
📍 City of Gold Coast